NMLS# 35953

Pennymac

Lender Summary

Pennymac is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home.

 
Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans.
 

Pennymac has also been a leading provider of help to underwater homeowners. We're a major participant in the Home Affordable Refinance Program (HARP), the government program created in 2009 to assist underwater homeowners in refinancing their mortgages.

What they're saying

Ratings & Reviews
596 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great Experience

My recent refinance experience with PennyMac was stellar. The process went smoothly, swiftly, and efficiently. All the Mac team were very responsive, knowledgeable, friendly, and yet professional. My refinance was closed in about a month from start to finish. I could reach a live person on the team who could answer my questions. I got "weekly updates" and was always kept up to date, with auto immediate feedback with each prompt document upload. Most importantly, I got a very "low" interest rate with PennyMac. I personally recommend PennyMac to anyone who wants a company with not just the "know how" but whose team "knows how" to get the job done expeditiously from start to closing with no surprises. I would give my PennyMac team a 5 out of 5 star rating. I must say, in my quest for a refinance, with "excellent" credit, my perusal had included six or seven other mortgage companies/banks, even a credit union, but I can truly say "none can compare with my great experience with PennyMac." I will forever be a customer and have already begun to tell others about "my personal experience" with PennyMac. Thanks to Amanda, my studious loan officer, Gianna and the entire dedicated Mac Team.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

PennyMac is number one as far as we were concerned. A great reputation.

When we posted we were looking forward to a few refinance calls we were bombarded with all kinds of mortgage lenders with all kinds of ratings. One company pretended to be PennyMac and we had already chosen PennyMac to be our lender and Jocelyn took care of it in a flash. We enjoyed the service she provided us so quickly. Our VA refinance went through like a flash with Jocelyn helping us. We did 2 VA refinances at once and she had them prepared at record speed. We were amazed at her knowledge of any questions we had. If we buy another property we will definitely use Jocelyn at PennyMac. I recommend both of them.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Pleased with the process.

Reid and Andrea worked hard to make me comfortable with the process. Any questions or concerns I had were taken care of promptly.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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