NMLS# 17022

Planet Home Lending

Lender Summary

Planet Home Lending, LLC. is a Lending Tree-certified leader in the mortgage industry that Americans trust to make $4 billion in home loans a year. We’re a full service, multi-state lender with advanced technology and a seasoned management team. Our unique products and competitive rates help first-time home buyers, repeat home buyers, military service members, business owners/self-employed, real-estate investors, second/vacation home buyers, condo buyers, and people with credit challenges. 
Tell us your goals: Buying a new home, getting cash from your home, a more affordable payment, or paying off your mortgage sooner. Planet Home Lending’s mortgage experts will explain your options simply and clearly.

What they're saying

Ratings & Reviews
423 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Payoff Department very difficult to work with

Planet Home Lending handled my home mortgage. With 5 being the and 1 being the lowest this is how I would rate them.

Online Monthly payments- 4 comparable to any other payment experience
Customer Service-2 Long hold times, automated phone attendant menu ok, can send emails to their customer service general mailbox, no tracking number of extended service issue, no same day response from emails, always working with a different representative with no history or tracking of issue.
Payoff Department- 1 very poor, will not communicate with customer directly by telephone. Can only interface with payoff department by directly by fax or US Postal Service. Their payoff department representatives seem to live in a isolated non-customer facing bubble

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Certified loan officers from this lender

Loan officer directory

×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Planet Home Lending

Let's answer a few short questions and see what offers Planet Home Lending and other lenders may have for you.