Planet Home Lending, LLC. is a Lending Tree-certified leader in the mortgage industry that Americans trust to make $4 billion in home loans a year. We’re a full service, multi-state lender with advanced technology and a seasoned management team. Our unique products and competitive rates help first-time home buyers, repeat home buyers, military service members, business owners/self-employed, real-estate investors, second/vacation home buyers, condo buyers, and people with credit challenges. Tell us your goals: Buying a new home, getting cash from your home, a more affordable payment, or paying off your mortgage sooner. Planet Home Lending’s mortgage experts will explain your options simply and clearly.
Payoff Department very difficult to work with
Planet Home Lending handled my home mortgage. With 5 being the and 1 being the lowest this is how I would rate them.
Online Monthly payments- 4 comparable to any other payment experience
Customer Service-2 Long hold times, automated phone attendant menu ok, can send emails to their customer service general mailbox, no tracking number of extended service issue, no same day response from emails, always working with a different representative with no history or tracking of issue.
Payoff Department- 1 very poor, will not communicate with customer directly by telephone. Can only interface with payoff department by directly by fax or US Postal Service. Their payoff department representatives seem to live in a isolated non-customer facing bubble
Certified loan officers from this lender
Loan officer directory
Edward WarfieldLee's Summit, MO
Michelle CrubaughWichita, KS
Robert HarmonWestlake, OH
Cesar DelgadoMaitland, FL
Joseph PierceMeriden, CT
Curtis WhiteWestlake, OH
Shelly MyersLee's Summit, MO
Christian DeBerryMeriden, CT
Terry ChristensenLee's Summit, MO
Melissa DonaldNew Albany, IN
Holly MillerLee's Summit, MO
Michael SalasWestlake, OH