Planet Home Lending, LLC. is a Lending Tree-certified leader in the mortgage industry that Americans trust to make $4 billion in home loans a year. We’re a full service, multi-state lender with advanced technology and a seasoned management team. Our unique products and competitive rates help first-time home buyers, repeat home buyers, military service members, business owners/self-employed, real-estate investors, second/vacation home buyers, condo buyers, and people with credit challenges. Tell us your goals: Buying a new home, getting cash from your home, a more affordable payment, or paying off your mortgage sooner. Planet Home Lending’s mortgage experts will explain your options simply and clearly.
More communication with mutual client. Just when the date to close arrived underwriting is telling Derick "just a minute" we lots more to do. Derick seemed to be out of touch with his underwriters.
Communication earlier with the closing agency. Ordering of the appraisal, due to the high volume and the low number of appraisers in this area. Appraisers are usually about 4 to 6 weeks out in our area. However, you did work that part out. Follow through could of been better.
Clearer communication from the beginning as to what was going on behind the scenes to try and fix problems immediately instead of keeping them hush and finding out the day before closing several times. Overall professionalism wasn't very great, I feel I communicate better as a car salesman with my customers. Just didn't feel like a special event/experience, and I'm talking about buying my FIRST house.
Certified loan officers from this lender
Loan officer directory
Rigo ZamoraChula Vista, CA
Edward WarfieldLee's Summit, MO
Michelle CrubaughWichita, KS
Robert HarmonWestlake, OH
Joseph PierceMeriden, CT
Svetlana MillerWestlake, OH
Taylor ChristensenLee's Summit, MO
Enio VisaldenTampa, FL
Terry ChristensenLee's Summit, MO
Derrick StraussLakewood, CO
Christopher O'NeillTampa, FL
Curtis WhiteWestlake, OH