NMLS# 3094

Primary Residential Mortgage, Inc.

Lender Summary

Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.

What they're saying

Ratings & Reviews
158 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

5 Star Service Quality and Experience

This was a flawless experience. I was avoiding looking into refinancing because I didn't want to have to put a lot of time into the process. Bryce explained everything really clearly and made it a simple and fast process which is ultimately saving me a lot of money. I 10/10 recommend anyone thinking about it, talk to Bryce.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Worst customer service

Their customer service department is so backed up they haven’t responded to my email or calls for almost 2 months. How can you run a business when you’re not assisting your customers?

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

It was a horrible experience!

I applied for a loan through primary residential and before the loan was even finalized they had sold my information to other mortgage companies. My wife and I have been getting nonstop telemarketer phone calls, emails, and mail since applying for our loan. I would recommend never using this company and taking your business else where.

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Primary Residential Mortgage, Inc.

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