Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.
This was a flawless experience. I was avoiding looking into refinancing because I didn't want to have to put a lot of time into the process. Bryce explained everything really clearly and made it a simple and fast process which is ultimately saving me a lot of money. I 10/10 recommend anyone thinking about it, talk to Bryce.
Their customer service department is so backed up they haven’t responded to my email or calls for almost 2 months. How can you run a business when you’re not assisting your customers?
Marisa from Gig Harbor, WA
Reviewed in March 2021
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
It was a horrible experience!
I applied for a loan through primary residential and before the loan was even finalized they had sold my information to other mortgage companies. My wife and I have been getting nonstop telemarketer phone calls, emails, and mail since applying for our loan. I would recommend never using this company and taking your business else where.
Kolten from Salt Lake City, UT
Reviewed in February 2021
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Don’t use!
I was referred to this company by a realtor and they were great at first and approved me for a good loan amount and a week before closing on the house, they changed the loan estimate to 30,000 less than the original and I was unable to purchase the house. Seemed like a scam or they were trying to get over on me. I wouldn’t recommend
Monica from Parkville, MD
Reviewed in January 2021
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Don't Use This Company
This company was pushed by our mortgage broker. I would never use them again. We cannot get a statement until around the 18th of the month. It's due on the following 1st. We have had numerous problems with them paying our casualty insurance and taxes from escrow, requiring multiple calls. They recently switched internet portals, and this month's statement is not available on the portal. They have not responded to two written requests for this month's statement. Calls are not answered, and suggest email or voicemail because of "high call volume." I would never recommend this company.
Herbert from Ocoee, FL
Reviewed in December 2020
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
ZERO Communication
I never thought returning a call or an email could take over a month at this point. This company is horrible at getting back to you, replying to emails, calls and it becomes quite frustrating. There are several negative reviews on BBB where others have stated the same. Communication is an important part of customer relations and this company, in my experience and many others', has failed immensely.
Ben from Fort Riley, KS
Reviewed in December 2020
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Recommended
Primary Residential Mortgage
Without PRMI, I wouldn't have had a chance to own another home for two years. They carefully reviewed my situation, asked a lot of questions and determined that I was indeed qualified for a reasonable loan. I felt welcomed, then guided and led through the lending process. When they needed information or documents, they were up front about what they needed and made it easy for me to submit. I highly recommend Billy Campbell and his team. Thank you PRMI!!!
Casey from Greeley, CO
Reviewed in November 2020
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(4 of 5)stars
Recommended
Good company But you need to push them forward to close
Angel Oaks Home Loans is a lender located in Georgia, USA. I found them through Lending Tree and was able to secure a good size loan with cash out to build units behind my home. It took a while to close the loan - five months, even though they had all the paperwork they needed from me within the first 3 weeks. The people I dealt with for the first four plus months were polite and apologetic for the delays, but nothing happened. At some point I felt strongly that the company was not sincere about their offer of a loan. My credit is above 800 and my house value to loan was not an issue. I sought out a local lender in California and was offered similar terms for a loan. I told Angel Oak Home Loans I wouldn't wait anymore. But, it was not a happy idea to begin the process again after nearly five months. Then Ryan Golden contacted me from Angel Oaks Home Loans. He had read my entire file. He apologized on behalf of his company, but more important, he knew how to remedy the problem and close the loan. He asked me to stay with them for days to reach the next benchmark to close. He called me at least once every day to update me on the status. And on each call, we had progressed. If I asked him a question, he answered it. If it required more information, he found the answer and called me back. I did not expect the process to be quick because of Covid 19 and the terrible fires in California where I live. But Ryan did not give up. And the loan closed successfully. I do recommend this company. But, if vague reasons, or no reasons are given for delays, ask them to connect you to Ryan Golden. He makes this company excellent.
Jeanne from Santa Cruz, CA
Reviewed in November 2020
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Recommended
A real professional
Frank Young is a real professional: he combines a deep knowledge of the ins and outs of his business, a humane character making clients feel comfortable and at ease, a total commitment to the work at hand. I strongly recommend him
Here are a few tips for writing a top-notch review for a company in our marketplace:
Do
Don't
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Primary Residential Mortgage, Inc.
Let's answer a few short questions and see what offers Primary Residential Mortgage, Inc. and other lenders may have for you.
