NMLS# 3094

Primary Residential Mortgage, Inc.

Lender Summary

Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.

What they're saying

Ratings & Reviews
956 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Great Until You Actually Have the Loan

First time home buyer, I worked with the Towson branch. Stephen was great, very helpful, answered all of my questions quickly and thoroughly. No complaints at all from working with him; he was awesome.

Once I had the mortgage though, the company has been awful. Last month they called and emailed me multiple times during the same shift while I was at work to inform me that my mortgage payment was late - which was odd, given that I had bank records proving the check was cashed days earlier. The customer service rep informed me that "they couldn't read the loan number on the check" (Which I don't believe, my handwriting is fine). But they just cash it anyway and keep it without applying it to any account at all? I asked why they did not look up the name and address on the check - both of which are attached to this mortgage - he claimed that's too much extra work, they won't do that. The issue was fixed over the phone and supposedly resolved.

Then the next month's statement arrived and I was charged a late fee even though they received the previous payment well before the late payment date. I had to argue to get that removed. At this point, it was heavily recommended that I use the new online banking tool to avoid paper check issues.

So I signed up at the end of May - if you sign up for a one time payment there is a $12 convenience fee or no fee for automatic enrollment. So I signed up automatic for the first of the month. June 1st came and went, the payment was not withdrawn. I used the contact form on the loan page; so far three requests, no response. So I called customer service, they claimed everything was set up right - so why no withdrawal? They couldn't provide an answer other than to go online, pay my June mortgage late, and have to take a hit for the $12 fee even though it clearly shows I'm signed up right for the no fee method. I gave up fighting because I don't want to risk the late fee too. Now I'm just waiting to see if I have to put up with this again in Jul***.wish me luck.

Avoid this company, it should not be a headache to pay them money.

  • LendingTree Customer:

    Yes

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Primary Residential Mortgage, Inc.

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