4.2 of 5starsRead Reviews
Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.
Great Until You Actually Have the Loan
First time home buyer, I worked with the Towson branch. Stephen was great, very helpful, answered all of my questions quickly and thoroughly. No complaints at all from working with him; he was awesome.
Once I had the mortgage though, the company has been awful. Last month they called and emailed me multiple times during the same shift while I was at work to inform me that my mortgage payment was late - which was odd, given that I had bank records proving the check was cashed days earlier. The customer service rep informed me that "they couldn't read the loan number on the check" (Which I don't believe, my handwriting is fine). But they just cash it anyway and keep it without applying it to any account at all? I asked why they did not look up the name and address on the check - both of which are attached to this mortgage - he claimed that's too much extra work, they won't do that. The issue was fixed over the phone and supposedly resolved.
Then the next month's statement arrived and I was charged a late fee even though they received the previous payment well before the late payment date. I had to argue to get that removed. At this point, it was heavily recommended that I use the new online banking tool to avoid paper check issues.
So I signed up at the end of May - if you sign up for a one time payment there is a $12 convenience fee or no fee for automatic enrollment. So I signed up automatic for the first of the month. June 1st came and went, the payment was not withdrawn. I used the contact form on the loan page; so far three requests, no response. So I called customer service, they claimed everything was set up right - so why no withdrawal? They couldn't provide an answer other than to go online, pay my June mortgage late, and have to take a hit for the $12 fee even though it clearly shows I'm signed up right for the no fee method. I gave up fighting because I don't want to risk the late fee too. Now I'm just waiting to see if I have to put up with this again in Jul***.wish me luck.
Avoid this company, it should not be a headache to pay them money.
Loan officer directory
Jeff AdamsWest Chester, PA
Kole McClainIndianapolis, IN
Kim HoffmanIndianapolis, IN
Tim KnuppelLafayette, IN
Bryce GallagherTowson, MD
Samuel Montes DeocaCranston, RI
Yusuf KhanDavidson, NC
Johnn AlvarezDelray Beach, FL
Al NormanCasselberry, FL
Eric SonyePalm Beach Gardens, FL
Chris BarnesFlower Mound, TX
Victoria ParksPalm Beach Gardens, FL