NMLS# 3094

Primary Residential Mortgage, Inc.

Lender Summary

Primary Residential Mortgage, Inc. was founded in Salt Lake City, Utah, in 1998. We are a privately-held, debt-free company that, while serving all segments of the market, focuses primarily on traditional loan products. Since our inception, we have evolved from a four-person business to a nationwide multi-billion dollar operation with hundreds of employees working in branches across the country. We are licensed to originate loans in 47 states.

What they're saying

Ratings & Reviews
956 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

Good company But you need to push them forward to close

Angel Oaks Home Loans is a lender located in Georgia, USA. I found them through Lending Tree and was able to secure a good size loan with cash out to build units behind my home. It took a while to close the loan - five months, even though they had all the paperwork they needed from me within the first 3 weeks. The people I dealt with for the first four plus months were polite and apologetic for the delays, but nothing happened. At some point I felt strongly that the company was not sincere about their offer of a loan. My credit is above 800 and my house value to loan was not an issue. I sought out a local lender in California and was offered similar terms for a loan. I told Angel Oak Home Loans I wouldn't wait anymore. But, it was not a happy idea to begin the process again after nearly five months. <br />Then Ryan Golden contacted me from Angel Oaks Home Loans. He had read my entire file. He apologized on behalf of his company, but more important, he knew how to remedy the problem and close the loan. He asked me to stay with them for days to reach the next benchmark to close. He called me at least once every day to update me on the status. And on each call, we had progressed. If I asked him a question, he answered it. If it required more information, he found the answer and called me back. I did not expect the process to be quick because of Covid 19 and the terrible fires in California where I live. But Ryan did not give up. And the loan closed successfully. I do recommend this company. But, if vague reasons, or no reasons are given for delays, ask them to connect you to Ryan Golden. He makes this company excellent.<br />

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Should never be late

I am hard worker and would never default on my shelter. My payments from previous homes are always paid 1st each month

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

good

good ...

Loan officer directory

×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Primary Residential Mortgage, Inc.

Let's answer a few short questions and see what offers Primary Residential Mortgage, Inc. and other lenders may have for you.