NMLS# 13649

4.3 of 5stars988 Reviews

PrimeLending, a PlainsCapital Company

  • Recommended Lender
    Recommended 93%
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Lender Summary

PrimeLending understands that buying a home is about laying down your roots and finding a place that makes you feel at home. We are here to help you accomplish your dreams of home ownership and give you the personal attention and service you deserve.


We provide a wide array of loan programs allowing us to tailor to your specific home loan needs. Making sure you have the best interest rate is important to us. We allow you to lower your locked interest rate if rates go down. We offer dependable service and stability coupled with speed and agility. Our core purpose is working together to have a profound and positive impact on the lives of all we serve.

What they're saying

Ratings & Reviews
988 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Don't expect to get a response

After several email and text messages with no response, I finally gave up and went with another lender. Worked with Carmelo the entire experience was a waste of time.

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Don’t waste your time with Prime lending

I cannot give a negative star rating but if I could, prime lending would definitely go that low.
I had issues at almost every step. They ordered a survey that I already had submitted. Had I not caught it I would have been billed $400 for it. Don’t let them order the surveys btw. I got mine done for $250. They never called to see if the property had a survey completed, they just assumed it needed one and ordered it.
Then I got in an argument with my replacement loan agent because he told me I could not use down payment assistance when indeed I could. He also told me it would be of little or no benefit to me. I ended up getting over 7k in grant money.
The builder went over the 1 year deadline and he was supposed to incur fees but prime lending never did anything and instead billed me for it.
I borrowed 164k but was billed for 170k. They refused to give me a cost breakdown on how I got to 170k. That not including the 11k in closing fees.
My inspection and appraisal were delayed because the agent forgot to order them. That delay cost me over $850. He then forgot to order the last survey so my closing date was delayed another week. So another $200 in fees.
I contacted customer service and filed a complaint. It took a week for someone to email me back. That was after calling, emailing through the website and posting on their Facebook. I did that at the beginning of April. It’s now may10 and besides an acknowledgement of my complaints, I have not heard form them. Every time I call the customer service agent she says she’ll look into it and call me back but never does.
There were other issues but I got the major ones.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Terrible

From the first interview, on December 2, I have submitted key information like tax, credit, bank. But it was not until the closing week (1/10/20) that they started searching that they had to postpone 1 week to 1/17/20. Four days earlier they found out my IRS was in trouble and in that I lost $ 2000.00 550.00 inspection. Will you pay me for your irresponsibility or what?

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

PrimeLending, a PlainsCapital Company

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