Real Genius

Overall, Great Experience

My overall experience with the refinancing was great with a minor frustration exception. First of all, Matthew Brodtman was excellent from start to finish. The first quality that stood out of him was his responsiveness and communication skills. Matt answered any questions clearly and without delay. He answered his emails and text immediately, which indicated his commitment and delivery of the promise he made to his clients. To communicate ASAP. In addition, Matt knew his trade well and explained it in clear and precise terms which assisted me in making the refinancing decisions. The overall refinance went smoothly and Matt intervened when things didn't go well with any document submission or requirements.
My only negative experience and frustration was outside Matt's control and had to do with the Online Consumer Portal. This is an inferior system and was very unhappy with it. My number one complaint was the inability to see the documents that were ALREADY submitted and NOT have to resubmit them again. This has created confusion and lack of transparency from both myself and the loan officers. So, my suggestion is to revamp the system to allow clients to see the documents they have already submitted and show the pending documents. Otherwise, maybe investing in an-all-new system would make a great financial investment to bring the clients' experience to top notch.

Flag review

Not all that great

It appears they did not have my best interest in this process at times. They also would say one thing, but the fine print or dates will be different.

Flag review

Fantastic from start to finish

I would recommend Matthew to anyone & everyone that I know & love. He was 100% reliable, available, quick to respond, & knowledgeable. He remained our go-to guy throughout the process and we always felt that he had our best interest at heart. Thanks Matt!

Flag review

I am lucky!

I heard so much about lenders and loan offivers. I was ready have same experience like some unlucky person. Mr. Matthew changed my thoughts and views. He is honest, upfront and explain all sides after you let him know your goal. I had "0" knowledge on mortgage and after closing the house, I can say he guided me to right direction. We all do our home work for a better mortgage plan, some one like him can make it happen. Well deserved 5 star rating!

Flag review

Patient and knowledgable

Matt was very patient explaning our different options for our refinance and was able to get us a very good rate.

Flag review

Customer Service at it's BEST!!

My biggest "pet peeve" is the lack of customer service. We experienced NO LACK of CUSTOMER SERVICE dealing with Matt Brodtman. He has the patience of a saint and was available everytime I called with a question...morning, noon, night and even weekends! His work ethic is extremely commendable and something that you don't find very often anymore.
I can't wait until my daughter buys a house...because Matt will be our very first call!! Thank You Again Matt Brodtman!!

Flag review

Great!

I can’t say enough positive things about Mathew and his customer service. Top notch and one of the most responsive folks I’ve had the pleasure to work with. Never left in the dark and knew where we were in the process every step of the way. Thanks for all the hard work Mathew!

Flag review