NMLS# 3030

ROCKET Mortgage

Lender Summary

NMLS 3030 Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

What they're saying

Ratings & Reviews
2586 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

It was a GREAT experience!!

John Lacy was polite, kind and personable. He explained every phase of the loan and answered all of our questions with professionalism and patience. He spent quite a bit of time explaining all phases of the loan in detail. My wife and I felt he was a great benefit to his company and we appreciated the time he spent discussing the loan. We would highly recommend John for anyone looking for a loan and getting all the information about it.
Joe & Ginny Getsinger

  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

WASTE of time and money

Jumped through ALL the hoops, got their requested paperwork to them in less than 24 hrs.
then sat and waited 6 WEEKS to find that Rocket could not seem to get an appraisal ordered for my property so they withdrew their offer. They did NOT refund the $150 they charged ME for the credit check even though it was THEIR fault the loan did not go through.
I THEN applied with my local credit union and my loan was CLOSED in 10 business days with a better rate to boot !!

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

pulled my credit report when I asked Not to

First, I talked to one guy who could not spell our names even after spelling.
The second time, I talked to someone else I asked not to pull our credit report as I was not sure I wanted to go with this company. He ignored my request and pulled my credit report. I am not even sure if this is ethical on their behalf.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Loan officer directory

×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ROCKET Mortgage

Let's answer a few short questions and see what offers ROCKET Mortgage and other lenders may have for you.