NMLS# 3030

ROCKET Mortgage

Lender Summary

NMLS 3030 Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

What they're saying

Ratings & Reviews
2586 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

A Disaster

Whatever you do don't use this company. There are better companies out there with lower rates. I am the most patient guy in the world. I never complain about companies. But, this has been by far my worst possible experience.
I had a Home Equity Line of Credit that was coming due October 25, 2020. So, I thought it would be good to refinance my mortgage and payoff the Home Equity Line of Credit at the same time.
I applied for a mortgage with Quicken August 17, 2020. As of today, they have not closed the mortgage. This means that the HELOC that was due is now past due 30 days. It has hit my credit and I now cannot get another mortgage until I pay off the HELOC. I needed to apply for a hardship adjustment from my credit union so that they will push out the due date on the HELOC. Unless they grant this, I will remain in default on my HELOC with no way to refinance. I am up to date on interest payments on the HELOC and my credit score was 780 before this happened. But now, because of Quicken's incompetence, I am stuck.
I talked to Quicken numerous times. I had a Customer Service Representative that I spoke with routinely from August 17 to the present. Other than lying to me, it did nothing. So, I started calling their processing department. They again assured me the loan would close in October then in November. Both were lies. They dragged their feet each time such that they would request payoff letters from both my HELOC lender and then my mortgage lender. Then, they would say that the letters expired. We're talking twice. Once in October. Once in November. I am besides myself. The fact that they could not make a few phone calls and get things done timely has damaged my credit. I have lost all trust in this company. And frankly, I don't believe they should be in business. Their actions should violate some professional code of ethics.
After all this, I asked for them to make this right. They offered me a $500 credit for damaging my credit. I found this insulting based upon what they put me through. I found that outher lenders were offering rates 0.375% lower than these guys were giving me. These guys are awful. It is because of this, that I felt I could not go forward with these guys and that I needed to put the word out as much as I can about how bad these guys really are.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Extremely Aggressive Sales Tactic

They called me the second I submitted my information for refi into lendingtree. The loan officer was extremely aggressive, immediately demanding my personal information such as social security, date of birth, etc. I didn't give him these info, and he wouldn't give me a quote. All the other lenders on this platform were able to give me a quote based on the general info I provide them over the phone, such as income, debt, FICO score, etc.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

They are too aggressive

I did not end of using Quicken Loans for my refinance. The main reason I am writing this review is because I am hoping they change their tactics. They are much too aggressive in trying to get you to work with them. I was getting constant calls from them (4 times in a day sometimes). They called more times than the other lenders from Lending Tree combined.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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