NMLS# 3030

ROCKET Mortgage

Lender Summary

NMLS 3030 Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

What they're saying

Ratings & Reviews
2586 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great experience!

The whole process was very easy. Our loan officer was the best! He answered all my questions. He was very friendly, competent, and patient! I would highly recommend him to all my family and friends!

False advertising

We've been with Quicken Loans for 15 years, paid our mortgage on time monthly on a $400,000 house with absolutely top credit ratings. They recently advertised a very low mortgage refinance rate (2.42%), which appeared in online ads in our state newspaper and Facebook. When we sought that rate, they offered us our current rate (3.9%) or to pay our current rate down to 2.42% with 3 points. We went to a different company which offered to refinance at 2.8% with no points. The Quicken loans officer indicated that this was not possible. But it was and it was easy. No More Quicken Loans for us. The false advertising was the final straw.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

So Bad We're Changing Lenders

If you enjoy ending phone calls feeling like you need a shower, then Quicken Loans is for you. We are shopping for a new lender after having the worst experience with them. They called me several times per day for over a week before I finally answered and found out it was Quicken. They were soliciting to refinance our mortgage. This was appreciated because we didn't know rates had dropped so far below what we were paying. The first rep we spoke to said one offer over the phone but then sent us an offer with over double the closing costs. The second rep was so new he didn't even know his phone number for us to call him back at. When he finally had his manager call us to go over offers, she was so pushy, condescending, and rude that we explained we needed her to slow down the process because she was making us very uncomfortable. We asked if she would send us the offer so we could review it for 24 hours and then call them back to move forward. They never sent the offer. I let the rep know we didn't receive it and he said he would resend it that day. The next day he called and left a message that he was withdrawing our offer because he hadn't heard back from us. We contacted him that day to let him know we still want to refinance but didn't receive the offer. Suddenly, the person who was calling me every day at all hours of the day and night won't return calls or emails. We weren't even considering changing anything about our current mortgage until Quicken Loans called us. Now instead of keeping our business, they are losing it. Do not do business with this company unless you want to be hounded for money, jerked around, and spoken to like you are stupid.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Loan officer directory

×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ROCKET Mortgage

Let's answer a few short questions and see what offers ROCKET Mortgage and other lenders may have for you.