NMLS# 3030

ROCKET Mortgage

Lender Summary

NMLS 3030 Quicken Loans The Faster, Easier Way to Get a Mortgage At Quicken Loans, you come first. From our first conversation through every contact that follows, our #1 goal is to give you the very best home loan experience you’ve ever had. We even have a mantra that defines it: Every client, every time, no exceptions, no excuses. And we say it often. Here’s how we work hard to make sure everything we do benefits you: •Our product base is unrivaled in the mortgage industry with over 100 safe, secure loan programs that can lower your mortgage interest rate and your payment. •Our expert advice makes your purchase or refinance process quick and easy from application to close. •We close loans in all 50 states, and can process loans in as few as 15 days depending on your situation. •We don’t just help you get a mortgage; we make you a better homeowner. We teach you everything you want to know about mortgages and our process with our guides, online tools, tutorials and videos! •Quicken Loans is the first mortgage company to offer the convenience of signing your application electronically with e-Signature! •And, you have total control—you can check the status of your loan 24 hours a day, 7 days a week on our secure website, and view and print your loan documents online. Our commitment to you goes beyond your home loan. The Quicken Loans experience begins and ends with the best client service. •We offer you and your family over 24 years of mortgage experience. •Clients like you have given us an overall 94 percent client satisfaction score from the survey taken when they close their home loan. •As a client, you want a company that gets good referrals. Here, every 9 out of 10 clients recommend Quicken Loans! •We’re the online company that’s all about convenience – you can choose where you sign your final paperwork. •After you close your loan, we’ll keep you in-the-know. We keep track of the market for you and let you know of rate drops or upcoming events that could save you and your family money.

What they're saying

Ratings & Reviews
2586 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Okay experience with some glitches!

Only giving an average because of three things. First, when initiating the process, I laid out what my goal was as to how I wanted to pay off the property in 15 years or less. Everything seemed to go as I had planned but numbers (% rate) were slightly different from what was advertised. Nonetheless, the results were close to what I was trying to achieve. Seems to me there may be some manipulation of numbers to actually borrow more then what is needed. Secondly, during the initial conversation and all questions answered, I would suggest to everyone to question the then quoted (guesstimate) pay off of said property to be flexible. Example of that is when I provided a number as it existed at the time of the original conversation, and did not reflect the current principle balance because a payment had just been made, that number never changed. Then, after making two more months payment on the existing loan, the actual payoff figure is nearly $1200.00 dollars less. As it turns out, I'm refinancing and additional twelve hundred more then what I should have. Finally, and I understand (Rocket Mortgage) has guide lines to follow, the providing of two different email addresses became an issue. My wife does not have her own email address. We share the same email address so the other address had to be the business email address she uses while working at home. We notified the business owner that providing that address was only to allow us to proceed with the refinancing loan process and that it would be removed once we completed that initial filings to get the ball rolling. However, information (which were duplicates) continued for the duration of the refinancing process. It wasn't until we actually signed at closing was it finally removed. Not a good experience with the email address debacle!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

not a good experience

During the process of the Refinance I talk to, to many people most of them were very polite and knew what they were doing, but some were not very knowledgeable, one in particular did not know what she was talking and was very rude, and I said to her to forget about the ref, and she hang up on me, later another lady call me to apologize and continue. When another person call me before closing, i advise him that I had discover an overcharge and needed to be fix, he did not know how to fix it, so we went back and forth until some one else was able to fix the mistake, it was an overcharge.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Nice. But no details

The rep was pleasant and helpful but couldn’t/wouldn’t provide a official written quote would only send an email with rates. He was always looking for the$500 deposit.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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