Royal United Mortgage

Many questions , many answers

I started by just checking on a possible refinance. During our first conversation Barry put me at ease and answered many of my first round of questions. With those answers I went ahead with the refinance procedure and not being the most computer literate person in the world, Barry helped greatly walk me through the process. A couple of other times during the process I had questions and Barry responded immediately walked me through them. I'm now a happy camper and am pleased with my refinance and the assistance I received getting the job done.

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Great experience with a great company

The company was readily available whenever I had a question or needed assistance. No long delays before responding. A real pleasure to work with them.

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Excellent Customer Service

The process of obtaining a loan can be quite tedious, sometimes tense and anxiety provoking. None of these emotions were attached to my experience with Mr. Tim Shaeffer. He made sure I was informed every step of the way, the process was simplified thanks to his knowledge of the intricacies of the laws governing different states. Mr. Shaeffer was very courteous, knowledgeable and professional throughout the process. I think that the best part of this entire process was the fact that Mr. Shaeffer made it a point to call me almost on a daily basis to provide me with updates and information as to what to expect next. It was truly a pleasure doing business with him.

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Excellent

Excellent service and prompt
Josh was very helpful during all processes
He sent emails and call to explain all upcoming events. He was very knowledgeable and pleasant to talk to

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Very knowledgeable

The entire process to refinance my house was smooth and Richard was very knowledgeable, professional, and always easy to get a hold of. He always answered all my questions.

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Trustworthy

Throughout the entire process, I was in constant contact with Faith. She reassured me and made me feel at ease to refinance, even during the current situations (pandemic, up-coming wedding, etc). I would very highly recommend Faith and Royal United.

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Working with Royal United and Jenna was a pleasant surprise.

The entire process went just as smoothly as Jenna stated it would. There were no last minute changes or surprises.

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