Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
It was a real pleasure having Mark Balenger at Royal United Mortgage shepherd me through the lending process. He was extremely helpful in steering me to the best product for my needs, and his communication skills are top notch. When there was a slight glitch (on my end) he took it completely in stride and did not let it faze him. He was very knowledgable about the loan products available and explained everything so I could understand completely. Thanks again, Mark!
JohnJ from Chattanooga, TN
Reviewed in May 2012
LendingTree Customer:
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(5 of 5)stars
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outstanding
The persons that were helping us with our re-financing work very hard to get this This loan
done. We would like to thanks them for all of there help. This was done in an outstanding
manner. God Bless and thanks again.
Robt from Harlingen, Texas 78552
Reviewed in May 2012
LendingTree Customer:
Yes
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(5 of 5)stars
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Mark Balenger Senior Loan Advisor Review
What a great experience. I've dealt with plenty of lenders as i've refied before but Mark is the stuff! I was comfortable with him from day one. I was dealing with two other prospective advisers but after a couple of calls with him i knew where to go. He is very knowledgeable. He knows the ins and outs, the intricacies of the business and where to find that extra reference if something is missing, but most importantly, he knows where to find the extra $$! He made this experience as stress free as possible. I was only worried during the appraisal process, something out of his control anyway. Once the miles of paperwork were complete Royal Mortgage passed everything through, no issues and this in part, can be attributed to their belief and trust in Mark's professionalism. I would 100%, and will recommend Mr. Balenger when any of my friends want to refinance. Thank you Mark, Royal Mortgage, and you too VA! cheers.
fenn from Alexandria, VA
Reviewed in May 2012
LendingTree Customer:
Yes
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(5 of 5)stars
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I couldn't be happier!!
Lending tree couldn't directly help us with our loan but they refered us to Royal United Mortgage. Kristy Storm was our Loan adviser and we couldn't have gotten through the process so fast if it wasn't for her. Kristy Storm made the process quick and simple. I am so happy with my experience with her, Royal United Mortgage, and Lending Tree. I have no complaints!!
Blueboy77 from Lake Station, IN
Reviewed in May 2012
LendingTree Customer:
Yes
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(4 of 5)stars
Recommended
Derrell Williams
Jack Slaby was a very good mortgage spec he was very responsive and answered all my questions.I would recommend him as of now for I am closing tommorrow .Hopefully evrything will go as planned
Sweetwill from Lizella, Ga
Reviewed in May 2012
LendingTree Customer:
Yes
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(5 of 5)stars
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Great!
Worked with Jamie Burton and she was great to work and made the whole process very easy and answered all my questions. Was a great expierence and i recommend her to everyone
Mike12 from Marietta Pa,
Reviewed in May 2012
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Refinance
Jeremy Cooley with Royal United Mortgage was a joy to work with. He keep me informed at every step of the refinance process and was easy to contact and always returned my calls promptly. I would highly recommend Jeremy to help anyone when buying or refinancing your home.
Rich worked as hard as anyone on making sure our loan was approved. He represented my wife and I settleing debt that could potentially have disqualified our loan. He walked us through the process making us feel confident in Royal United. Rich has put us in a much better managable finiancial situation. I look forward to stearing our friends and realatives to Rich at Royal United
salazar from League City, Texas
Reviewed in April 2012
LendingTree Customer:
Yes
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(5 of 5)stars
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NANALAURIE
Justin was awsome, he helped me drop my current loan by over 4%. He was very very professional, and helpful. He helped me refinance my current loan, and got me the extra money to put in a central heat and air unit. Plus he dropped my loan from 15 years to 9 years with my new mortgage, and included my insurance and taxes. (Which I didn't have in my first loan). I have already passed his name on to a friend looking to refinance. I feel like I have gained a new friend. Thank you very much Justin.
JUSTINM from Alabama,
Reviewed in April 2012
LendingTree Customer:
Yes
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(5 of 5)stars
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Tim Mestrich Delivers
We were in a financial situation where we felt there was no way out. As a lark and with great skepticism I checked out Lending Tree. I really didn’t think anyone would respond for at least a week. I was thoroughly surprised that within minutes of filing my inquiry, my phone was ringing. It was Tim Mestrich from Royal United Mortgage. After an inquiry into our needs and a few qualifying questions, Tim recommended that we take out a mortgage on our home. Tim was professional and extremely helpful. He worked with us to make sure all the required documentation was presented properly. There were even times when he offered to make the necessary calls to get the paperwork for us. The Royal United Team was awesome. I must admit I was skeptical when Tim said we could close the deal within two weeks but he delivered and he was there every step of the way. I can only describe our experience as professional, efficient and definitely a pleasurable experience working with people who know what they are doing for a living. I would recommend Tim Mestrich and the Royal United Team to anyone who needed a loan. Thanks Tim for all your help!
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Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Royal United Mortgage
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