Royal United Mortgage

Jason Adamowicz

I was nervous about buying a house because I had heard many horror stories from friends. I'm happy to say I had a wonderful experience with Jason. He was so easy to work with, explained everything clearly, and truly made this process painless. I would absolutely recommend Royal United Mortgage and specifically Jason to friends looking to buy.

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Loan officer was like a friend.

Robert was very helpfull through out the process. He went out of his way to make this happen. He was even helpful after the loan process was complete
I want to thank Rob and his staff at royal united mortage, for the work they put into the loan process which made working with them, like I was working with a friend. They also made me feel like I was a person not a number.

Thanks
Dave P.

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Happy Borrower

Joel Guadarrama made this experience very good. I have a serous health issue at present and was concerned about doing this refinancing at this time. Thanks to Joel it was very easy to accomplish.

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Over the Top Customer Service

In May, 2015 I went onto Lending Tree to begin the process of getting a mortgage. Julia Saffron from Royal United Mortgage was the first person to call me. She had suggested that I apply for an FHA loan. All seemed to be going fine until I was asked to get a tax transcript for 2014. Each time I would go onto the IRS website I would get a message that they could not locate me. We then had to postpone settlement for second time. Because I filed a Schedule E and the banks are now required to have your tax transcript we hit a wall. Trying to reach the IRS is an impossible task. I decided to reach out to my Congressman for help. After weeks of the congressmen's office reaching out to the IRS and trying to get them to move me up on the list his office was told that they would not have the taxes processed in time for us to get a transcript. Julia was able to convince her underwriting department to accept the actual tax documents that I sent to the IRS. Thankfully the IRS faxed my filed taxes The night prior to settlement Julia called me and said one investor would not sign off on my loan. I was beside myself. Julia called me a while later to tell me that she and her team were canceling their plans for the evening and they were working on converting my loan to a conventional mortgage. At this point I felt I had no hope of this loan getting approved in time for settlement. I should mention that I had to be out of my current apartment the next day (Sat). The next morning Julia was on fire once again. At 12:30 Friday, Julia called me to tell me that I was approved and settlement was still on for 5:00. Julia was on fire from the very first conversation I had with her. I had many other issues that Julia had to work through that I would rather not get into. If you are in need of a loan call Royal United Mortgage and ask for Julia. I cannot say enough about Julia and her team. Thank you so much Julia.

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Over the Top Customer Service

In May, 2015 I went onto Lending Tree to begin the process of getting a mortgage. Julia Saffron from Royal United Mortgage was the first person to call me. She had suggested that I apply for an FHA loan. All seemed to be going fine until I was asked to get a tax transcript for 2014. Each time I would go onto the IRS website I would get a message that they could not locate me. We then had to postpone settlement for second time. Because I filed a Schedule E and the banks are now required to have your tax transcript we hit a wall. Trying to reach the IRS is an impossible task. I decided to reach out to my Congressman for help. After weeks of the congressmen's office reaching out to the IRS and trying to get them to move me up on the list his office was told that they would not have the taxes processed in time for us to get a transcript. Julia was able to convince her underwriting department to accept the actual tax documents that I sent to the IRS. Thankfully the IRS faxed my filed taxes The night prior to settlement Julia called me and said one investor would not sign off on my loan. I was beside myself. Julia called me a while later to tell me that she and her team were canceling their plans for the evening and they were working on converting my loan to a conventional mortgage. At this point I felt I had no hope of this loan getting approved in time for settlement. I should mention that I had to be out of my current apartment the next day (Sat). The next morning Julia was on fire once again. At 12:30 Friday, Julia called me to tell me that I was approved and settlement was still on for 5:00. Julia was on fire from the very first conversation I had with her. I had many other issues that Julia had to work through that I would rather not get into. If you are in need of a loan call Royal United Mortgage and ask for Julia. I cannot say enough about Julia and her team. Thank you so much Julia.

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Great Lender!

Royal United was incredible for us and we would do this again in a heartbeat. We were skeptical at first about refinancing our house because this was online, but there was never a hard push for a sale, not once! We would definitely use Royal United again, thank you!!

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Mark Balenger - Royal United

Mark Balenger and his crew, especially Adiati Ratman truly helped the loan process in today's financial climate proceed as smoothly as possible. Mark went above and beyond the scope of his professional duties and was available anytime to answer questions and walk me through the intricacies of the available loan options. I highly recommend Mark Balenger and Royal United.

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