NMLS# 13390

Royal United Mortgage

Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
15752 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Yeager Review

I cannot say more than this gentleman is the best at what he does --- he keyed in on my apprehension and made me feel very comfortable in working with him and Royal United at each step in the load process - I never waited for a response - he was always on top of my loan and my million questions and even responded on a Sunday - customer service like this is rare and I would highly recommend working with Jim and Royal United ---- he even tolerated my barking dogs (who also give him the paws up)

Call me, someone!

It's the 18th and I have not heard from the representative since the 12th. Not sure what is going on. I sent all our financials and all looks good, but now nothing. I tried calling and it goes to voicemail, I try emailing and get no response. I don't want to go to someone else and have to have my credit pulled again. If anyone from Royal United Mortgage out there, please contact me so I know what is going on.

Royal United Mortgage is known for outstanding customer service. Throughout the loan process, your loan advisor with stay in contact with you at least every 48 hours to give you updates on the status of your loan (reviews will show that we tend to communicate way more often). In regards to this particular scenario, we have tried reaching out to this client several times and have been unsuccessful in contacting them via phone or email.
  • LendingTree Customer:

    Yes

Total Satisfaction

Austin is a great person to work with if you need to refi. He goes out of his way to make sure you are satisfied. He is a great representative of lending tree. Lending Tree is as great company can't say enough good things about them. Thank you Austin for all the help you are a great asset to the company a definent five star. I know Austin is a great representative but I feel he has become a friend !! This man goes out of his way to help, always there even on his time off, always a phone call away to answer any question you might have. THANK YOU AUSTIN !! If my wife and I need any assistance in the future we will without hesitation call you. Thanks again Lending Tree and Austin, Tim & Jill.

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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