NMLS# 13390

Royal United Mortgage

Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
14513 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Mark Balenger

It was a real pleasure having Mark Balenger at Royal United Mortgage shepherd me through the lending process. He was extremely helpful in steering me to the best product for my needs, and his communication skills are top notch. When there was a slight glitch (on my end) he took it completely in stride and did not let it faze him. He was very knowledgable about the loan products available and explained everything so I could understand completely. Thanks again, Mark!

  • LendingTree Customer:

    Yes

outstanding

The persons that were helping us with our re-financing work very hard to get this This loan
done. We would like to thanks them for all of there help. This was done in an outstanding
manner. God Bless and thanks again.

  • LendingTree Customer:

    Yes

Mark Balenger Senior Loan Advisor Review

What a great experience. I've dealt with plenty of lenders as i've refied before but Mark is the stuff! I was comfortable with him from day one. I was dealing with two other prospective advisers but after a couple of calls with him i knew where to go. He is very knowledgeable. He knows the ins and outs, the intricacies of the business and where to find that extra reference if something is missing, but most importantly, he knows where to find the extra $$! He made this experience as stress free as possible. I was only worried during the appraisal process, something out of his control anyway. Once the miles of paperwork were complete Royal Mortgage passed everything through, no issues and this in part, can be attributed to their belief and trust in Mark's professionalism. I would 100%, and will recommend Mr. Balenger when any of my friends want to refinance. Thank you Mark, Royal Mortgage, and you too VA! cheers.

  • LendingTree Customer:

    Yes

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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