NMLS# 13390

Royal United Mortgage

Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
15821 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great deal on refinance with debt consolidation

Once I submitted my info on Lending Tree I had several mortgage companies call me regarding my refinance/debt consolidation. I was set to go with another company who presented me with a great offer verbally. With that company, the loan officer brought in a customer service rep who QUICKLY went thru all of the initial paperwork including the Good Faith Est*****.Once I hung up, I realized the Good Faith Estimate was not at all the great offer that had been initially been presented to me over the phone by the loan officer. Their enormous closing costs were eating up funds that could have been used to further pay down my credit card debt. At that point I reached out to Mark Balenger with United Mortgage who had previously contacted me. Initially, I was worried because of some negative online information about United Mortgage regarding the number of phone calls they make when they learn you're looking for a mortgage. I expected the loan officer to be a fast talking salesman but Mark was anything but. He took the time to answer my questions and went thru the Good Faith Estimate and other loan documents thoroughly so I knew exactly what I was getting. He answered emails and phone calls within minutes and was patient with all of my questions. The loan closing process was painless - just met with the notary and had the documents signed within 30 minutes. The checks to pay off my credit cards were received within a week and I am now saving $600 per month!
I highly recommend Mark Balenger and United Mortgage!

  • LendingTree Customer:

    Yes

Mark Balenger - excellent loan officer!

Once I submitted my info on Lending Tree I had several mortgage companies call me regarding my refinance/debt consolidation. I was set to go with another company who presented me with a great offer verbally. With that company, the loan officer brought in a customer service rep who QUICKLY went thru all of the initial paperwork including the Good Faith Est*****.Once I hung up, I realized the Good Faith Estimate was not at all the great offer that had been initially been presented to me over the phone by the loan officer. Their enormous closing costs were eating up funds that could have been used to further pay down my credit card debt. At that point I reached out to Mark Balenger who had previously contacted me. Initially, I was worried because of some negative online information about United Mortgage regarding the number of phone calls they make when they learn you're looking for a mortgage. I expected the loan officer to be a fast talking salesman but Mark was anything but. He took the time to answer my questions and went thru the Good Faith Estimate and other loan documents thoroughly so I knew exactly what I was getting. He answered emails and phone calls within minutes and was patient with all of my questions. The loan closing process was painless - just met with the notary and had the documents signed within 30 minutes. The checks to pay off my credit cards were received within a week and I am now saving $600 per month!
I highly recommend Mark Balenger and United Mortgage!

Great Experience

We want to thank Julia our loan officer for making our experience with Royal United a very pleasant one. Only took 2 weeks from start to finish to close. Very professional.

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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