NMLS# 13390

4.9 of 5stars8249 Reviews

Royal United Mortgage

  • Recommended Lender
    Recommended 98%
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Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
8249 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Very poor customer service response.

I have tried multiple times to get information on my refi and have failed. I have called multiple phone #s, I have left multiple voice messages, I have tried texting my representative, and I was even given the phone #, of the son of the owner, or at least that is what another Royal United Mortgage representative said and left a voice message on his phone. Then after 5 hours with no response I tried calling again still all I got was sent back to voice messaging again. I feel like I have been scammed. I DO NOT RECOMMENDED ROYAL UNITED MORTGAGE, unless you like feeling disappointed in people.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Bad

The customer service tech called me. He asked why I wanted to check into lower interest rate. First stupid question. DUH HELLO SAVE MONEY. REALY. So ask him what are the interest rates and could he help me. Next was several more stupid questions example, what caused you to do this today, what are you trying to accomplish, did something change in your life.
ALL I WANTED TO KNOW WAS THE INTEREST RATE. Why is that so hard. SO I TOLD HIM Quit WASTING MY TIME AND JUST TELL ME THE RATE. Then he told me this company is most likely not a godd fit for me. SO I TOLD HIM THANKS FOR WASTING MY F-----G TIME and I hung up.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

This company rips off seniors!

They undermine false loan applications to increase fees.
Seniors do not do business with this company.
Reporting them to the Consumer Protection Agency and BBB.

Thank you for touching base with us. I believe we have resolved the issue to your satisfaction. Ultimately, there was a misunderstanding at the outset that caused us to believe that you qualified for the loan that you applied for when, in fact, you did not qualify. Once you brought this to our attention, we refunded all fees that you had paid. We apologize for our role in the misunderstanding and want to emphasize that this was an honest mistake. Thank you for bringing this to our attention and giving us the opportunity to make this right.
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  • Loan Type:

    Refinance
  • Review Type:

    Lender Review
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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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