NMLS# 13390

Royal United Mortgage

Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
9924 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Poor “Used Car Salesman” Tactics

Filled out a Lending Tree inquiry, received a call from a Royal United representative, he absolutely refused to give us a quote on the best rate they could offer, he wanted to know how much of a monthly payment we could afford, I told him we just wanted a quote on refinancing our mortgage amount at a 15 and 30 yr fixed rate, he told me he wasn’t going to waste his time if I wasn’t willing to tell him what we could afford. It was such a rediculous conversation, I finally said sir, we have excellent credit, no unsecured debt, we want your best rate available on a 15 and 30 yr fixed rate mortgage and he says, “That’s not how I do business, so I guess we’re not a good fit”, good bye! I was like, WTH just happened. Unreal.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

If I could, I would give 0 stars

Jason spent an hour on the phone with me saying how good he is and how he could get the loan I needed done and how he wont waste my time.. He pulled my credit, I told him my situation and he said no problem, we can absolutely do it. 2 hours later. I get a call saying "here's how you can improve your credit" and telling me about some credit plans. He is all talk. Would not recommend. All his 5 star reviews are probably fake, or they deleted the bad ones.

Bush league organization

In spite of me having an excellent credit rating (807) and outstanding payment history, this company dragged their feet for over two months until I finally said ENOUGH!
All of my past experiences have been seamless: lender requests information; you provide the information; lender does necessary legwork to verify; approval is given and closing takes place. NOT SO with Royal United Mortgage.
My initial contact, John Norris (Sr. Loan Adviser aka Salesman out of their IL office), assured me my loan would be closed in 10-15 days. After repeated requests for additional information, which I provided in a timely manner at each request, He and my Loan Processor (out of their IN office) apparently got hung up on an issue out of their field, INSURANCE! Hence the moniker, bush league.
My best advice: Don’t waste your time spinning your wheels with this company.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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