Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
Very poor customer service response.
I have tried multiple times to get information on my refi and have failed. I have called multiple phone #s, I have left multiple voice messages, I have tried texting my representative, and I was even given the phone #, of the son of the owner, or at least that is what another Royal United Mortgage representative said and left a voice message on his phone. Then after 5 hours with no response I tried calling again still all I got was sent back to voice messaging again. I feel like I have been scammed. I DO NOT RECOMMENDED ROYAL UNITED MORTGAGE, unless you like feeling disappointed in people.
The customer service tech called me. He asked why I wanted to check into lower interest rate. First stupid question. DUH HELLO SAVE MONEY. REALY. So ask him what are the interest rates and could he help me. Next was several more stupid questions example, what caused you to do this today, what are you trying to accomplish, did something change in your life.
ALL I WANTED TO KNOW WAS THE INTEREST RATE. Why is that so hard. SO I TOLD HIM Quit WASTING MY TIME AND JUST TELL ME THE RATE. Then he told me this company is most likely not a godd fit for me. SO I TOLD HIM THANKS FOR WASTING MY F-----G TIME and I hung up.
This company rips off seniors!
They undermine false loan applications to increase fees.
Seniors do not do business with this company.
Reporting them to the Consumer Protection Agency and BBB.
Loan officer directory
Maricia QuesadaIndianapolis, IN
Barry TeagueIndianapolis, IN
James GrothIndianapolis, IN
Charles PeelleIndianapolis, IN
Samuel PerryIndianapolis, IN
Richard SalazarSchaumburg, IL
Greg WatsonIndianapolis, IN
Jeremy CooleyIndianapolis, IN
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Aaron BaylesIndianapolis, IN
Richard SchillerIndianapolis, IN
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