Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
Poor “Used Car Salesman” Tactics
Filled out a Lending Tree inquiry, received a call from a Royal United representative, he absolutely refused to give us a quote on the best rate they could offer, he wanted to know how much of a monthly payment we could afford, I told him we just wanted a quote on refinancing our mortgage amount at a 15 and 30 yr fixed rate, he told me he wasn’t going to waste his time if I wasn’t willing to tell him what we could afford. It was such a rediculous conversation, I finally said sir, we have excellent credit, no unsecured debt, we want your best rate available on a 15 and 30 yr fixed rate mortgage and he says, “That’s not how I do business, so I guess we’re not a good fit”, good bye! I was like, WTH just happened. Unreal.
If I could, I would give 0 stars
Jason spent an hour on the phone with me saying how good he is and how he could get the loan I needed done and how he wont waste my time.. He pulled my credit, I told him my situation and he said no problem, we can absolutely do it. 2 hours later. I get a call saying "here's how you can improve your credit" and telling me about some credit plans. He is all talk. Would not recommend. All his 5 star reviews are probably fake, or they deleted the bad ones.
Bush league organization
In spite of me having an excellent credit rating (807) and outstanding payment history, this company dragged their feet for over two months until I finally said ENOUGH!
All of my past experiences have been seamless: lender requests information; you provide the information; lender does necessary legwork to verify; approval is given and closing takes place. NOT SO with Royal United Mortgage.
My initial contact, John Norris (Sr. Loan Adviser aka Salesman out of their IL office), assured me my loan would be closed in 10-15 days. After repeated requests for additional information, which I provided in a timely manner at each request, He and my Loan Processor (out of their IN office) apparently got hung up on an issue out of their field, INSURANCE! Hence the moniker, bush league.
My best advice: Don’t waste your time spinning your wheels with this company.
Loan officer directory
Barry TeagueIndianapolis, IN
Maricia QuesadaIndianapolis, IN
James GrothIndianapolis, IN
Samuel PerryIndianapolis, IN
Richard SchillerIndianapolis, IN
Charles PeelleIndianapolis, IN
Richard SalazarSchaumburg, IL
Greg WatsonIndianapolis, IN
Mary OliverLitchfield Park, AZ
Nicholas DarlingIndianapolis, IN
Aaron BaylesIndianapolis, IN
Patrick LaneIndianapolis, IN