Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
Still waiting for an email. Took my credit down then said I wasn't able to refinance got all my information
High-pressure tactics, no information given without an immediate "commitment"
I was contacted by Royal United today after I submitted a mortgage refinance inquiry on Leading Tree to investigate my rates and options. The representative seemed friendly and we talked at length about my situation. They pulled my credit and I was informed that I "qualified for all the options," like a carrot on a stick. Then I received an e-mail with various links at the bottom of the page (to BBB profile, etc.) and was directed to click on the links while on the phone with the rep - apparently this was supposed to count as my "research" to convince me to do business with them. I told the rep I would do my own research, thank you, I was just looking for rates and options. The rep them asked to me agree to a statement that I "agreed to commit to doing business with them TODAY." I said absolutely not, I will not commit until I see what you can offer me. She refused to discuss anything else with me and ended the conversation. Apparently, in order to find out what they have to offer, you have to commit immediately to taking the loan. No thanks, who in their right mind would do that? This seems like a very shady business practice. I have spoken to other lenders today none of them insisted on an immediate commitment. I will be staying away from Royal United.
Simple refinance loan $80,000. No appraisal required. They wanted $5000 in closing cost !!! Salesman was a slick talker, avoided talking about closing cost until I forced it out of him. After I told him closing cost were to high he accused me of wasting his time. check around you can do much better I did. Again BEWARE
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