Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
If you are seeking a lending institution which employes "Bait and Switch" tactics to try to win your business and intentionally conseal overall loan costs - THIS IS YOUR COMPANY !!! HOWEVER - if you are seeking upfront truthful and non deceptive immediate loan costs informations, there are most definitely other mortgage instutions which will truthfully provide such information from the immediate start.
Royal United prides itself on providing accurate upfront offers. Unfortunately, there is a misconception among many consumers that a single figure exists as to an interest rate or loan costs that can be immediately provided upon request. The reality is, these figures vary quite a bit based on both what the consumer qualifies for and what their goals are. Our clients say that we’re the best because we provide accurate upfront information by first taking a few minutes to understand who each client is, what they are looking to accomplish, and what loan product(s) best accomplishes those goals. Once we understand that we provide all the relevant figures in writing. That being said, we apologize that your representative did not help you understand why we could not provide the information you were seeking without first asking a few questions of our own.
Gary from Edmond, OK
Reviewed in May 2020
Loan Type:
Home Equity Loan or Line of Credit
Review Type:
Lender Review
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(1 of 5)stars
Consumer - *BE AWARE* Potential "Bait and Switch"
My following omments may more appropriately pertain to Royal United Mortgage rather than the actual agent himself given the guidance process of the mortgage company itself. Thus the following comments may very well NOT reflect the overall intergity of this loan officer given the guidelines of his company. After sharing much personal assett and liability informatioin with this officer and my goals for obtaining a cash out loan on an investment property, I was offered 3 loan options. Prior to sharing my personal details and SS Number, I advised this loan agent of my time spent investigating and searching for the best loan options for my personal situation. I made it perfectly clear that I was seeking a bottom line actual loan cos. tHowever up to compare with other lending institutions. Within an hour I was presented 3 loan options which appeared very impressive and acceptable. However, upon closer inspection, many important details were intentionally ommitted which seemed to me to be an intentional "Bait and Switch" tactic. NOT included in either of trhe 3 options which were intentionally ommited: 1. actual lorigional loan amount 2. actual fixed interest rate 3. final and actual financial costs of the loan 4. were all costs of the loan include? When I asked for the above ommited information to be presented in writing, I was informed by the agent that it was against company policy to put this info in writing "due to potential massive legal complications (you know what comes out of the rear end of a bull?). The offered to give me this information verbally only ? ? ? ? When verbally revealed, the actual loan cost proved to be 90%-100% higher than the best loan offers I received from competitive lending institutions. Interestingly enough, the more questions I asked somehow resulted in our phone conversation becoming disconnected ?? Also interesiting, the agend never bothered to call back after the disconnection ??? Thus the purpose of this review ?? On a very positive note, if you are seeking a loan and don't care if you are getting the straight and truthful loan disclosures, and you don't care how much loan costs are "built into the loan" this company and agent could be your top choice.
Advice to future borrowers working with Royal United Mortgage: force the mortgage originator to disclose fees early. I had to become a nuisance constantly requesting the fees and dollars to close to be itemized only to discover they were more than happy to charge me 3 points and had I not forced the issue, I would have found out at the closing table, too late to do anything about it. I moved my loan to another lender that did NOT charge any points and decreased the rate.
Lynn from Oklahoma City, OK
Reviewed in May 2020
Loan Type:
Home Purchase
Review Type:
Lender Review
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(1 of 5)stars
WORST EXPERIENCE EVER.
NEVER USE THEM Not an easy process like they say, emails don't work, fax doesn't work, they say if you mail info it will be lost. What kind of company is this.
Cindy from Oklahoma City, OK
Reviewed in May 2020
Loan Type:
Home Purchase
Review Type:
Lender Review
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(1 of 5)stars
Bad experience
Wasted my time with this just needed to know what the interest rate for a home equity loan and he took way to much information and I think it was for a mortgage not a home equity loan checked my credit and everything and still wouldn’t give me a rate now I have to go to the credit bureau and cancel this so my credit stays good very disappointed with this company and will never use lending tree
I filled out a form with Lending Tree to inquire about mortgage lenders and one of the lenders I matched with was Royal United Mortgage, LLC. Immediately after I received several phone calls in a row from different unknown numbers within the same area code (317). For the calls I picked-up, I only spoke with a live person once. On the remainder of the calls I only heard dead air. When I spoke with one of their agents, I indicated that I was not interested in their services and asked to be removed from their calling list. I continued to get several calls everyday. I attempted to contact them through their website and one of their numbers listed was the number for a different, unrelated company. Even if they are a legit company and provide loan services, this aspect of their business practices is unprofessional and irritating.
Josh from New York, NY
Reviewed in April 2020
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(1 of 5)stars
Disappointing experience
Was just on a phone call with one of your associates, a 19 minute phone call. Which I received literally 5 seconds after hitting submit on a lending tree calculator. I did not even have a chance to finish reading the results after the browser refreshed. Then during my call I received 2 phone calls from the exact same number. I set up the rep in the beginning to know I was just trying to find the average rates right now. He continued to ask me everything I had already answered in the lending tree calculator. He was annoyed that I couldn’t answer every question with accuracy saying,”how long have you been researching this you sound caught off guard by these questions”. Then after 19 minutes and the 4th time saying, “ok one last question” he asked for permission to run my credit score and income. When I told him I wasn’t ready to answer that, he said he couldn’t give me an accurate new payment without that info. I reminded him that i was just on lending tree looking for the average refinance rates and that, “I’m sorry but I don’t want to continue this conversation”........... He hung up. Bravo!
First off, we apologize that your experience was not ideal. We did listen to the call, and our representative was polite throughout, however, he did terminate the call prematurely. We find that behavior to be wholly unacceptable and have taken appropriate action to ensure it is not repeated. Unfortunately, while we strive to excel in all that we do, on rare occasions we fail to put our best foot forward. The representative’s manager has reached out directly and apologized, but we wanted to apologize publicly as well. We are truly sorry, you can and should expect more from us.
Presently, Royal United is #1 in customer satisfaction on Lending Tree and our innumerable positive reviews tell the story why. We take the time to understand our client’s entire financial picture to ensure we’re not only meeting present goals but anticipating future needs as well. This ensures the loan products we offer are both accurate and customized to fit each client’s short and long-term needs. To be very candid, for some clients, understanding their entire financial picture takes a little bit longer than others. I apologize that your representative did not help you understand why it was important to ask the questions he asked. While we love to hear about our clients’ positive experiences, we also genuinely appreciate hearing from those that show us where we can get better as well. Thank you so much for taking the time to share your experience.
Andy from Fayetteville, AR
Reviewed in April 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Absolutely not
You do all the work they charge you 460.00 for a appraisal then say they need documents that they don't need then you get so mad you tell them to stuff it now pay on your credit card
John from Jackson, MI
Reviewed in April 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Constantly bothered after saying "No"
I answered an ad to compare rates to refinance. In less than a minute, an agent from Royal United called. He was polite but pushy. I reiterated that I just wanted some information. He immediately insisted I send all sorts of documentation. I stopped him by saying we hadn't even decided what to do because we didn't have the info requested. He agreed to email it and wanted to schedule the next call. The email info never came. He called me earlier than he said and I took the call while driving. I remembered the figures which focused on the payment. I wanted to know the rate which he gave. When I got home, I did the figures using the rate quoted. Something was very wrong as my calculations showed the payment almost $50/month less than the quote. Either closing costs are way high or the way Royal figures rates are not honest. That sealed the deal for us. We wanted to go no further with this company. I emailed the agent and let him know we decided to go no further and he needn't spend any more time with us. I thanked him for his time. End of story, right? Wrong! His supervisor began to text and call. I returned his call explaining we were not interested. He texted again, then called. I told him no and to stop harassing us. The end? No! Another supervisor began texting. I called and left a message letting him know I will post this review to warn others. IF YOU WANT INFO TO MAKE A DECISION AND DO NOT WANT AMBIGUOUS INFO, PRESSURE, AND HARRASSMENT, DO NOT WORK WITH ROYAL UNITED!!!!!
Jeffrey from Chambersburg, PA
Reviewed in March 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Aweful
Claimed they needed documents not pertinent to the process. When I questioned the necessity I was given a convoluted story. I still have not received the home assessment report that cost $500.00.
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Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Royal United Mortgage
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