Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
The rep.s are condescending, intrusive, and confrontational. They lack common decency and are very unprofessional. The guy was literally yelling at me.
I was just checking rates. Since I have Excellent Credit and didn't need to refinance I said I wanted the lowest rate quote. I was told rates were 2.5 or higher. Since I already had a quote for 1.98 for 15 I stated I was not interested in paying a higher rate. He said why and hung up.
She got all of my information and portrayed great service. Then she just disappeared with a single communication. Run!