NMLS# 13390

4.9 of 5stars8986 Reviews

Royal United Mortgage

  • Recommended Lender
    Recommended 98%
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Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
8986 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Some frustrating occurrences

The loan officer mislead us a couple of times. We were told to put the appraisal on a credit card because we were going to consolidate our debt. When we received the pay off checks, we were shorted by that amount and still have to pay off that debt.

We certainly make every effort to get the payoff amounts correct for credit cards, however it can be challenging when the balance is always changing. That is why we provide a Closing Disclosure prior to closing and review the balances of things we’re paying off just before closing with our client to confirm the amounts are correct. Ultimately though, we apologize if the payoff amount of your credit card was incorrect. At no point was there any attempt to mislead you, we endeavor to be open and transparent with our clients at every step of the process. Thank you for sharing this.
  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Great experience

Jim helped get my loan finalized and gave me the leeway to wrap up things on my end. Jim was there when I needed but did not push, overall a very good loan for me thanks Royal United.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Just another sales person

Royal United mortgage policies are designed to give customers the highest possible rates and keep your money as long as possible before they have to disburse them. Pierce is just another salesperson following company policies trying to make as much money as possible off of your loan. You need to be knowledgeable and watch yourself when dealing with him and Royal United or you will be taken advantage of.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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