NMLS# 13390

4.9 of 5stars7459 Reviews

Royal United Mortgage

  • Recommended Lender
    Recommended 97%
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Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
7459 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Just another sales person

Royal United mortgage policies are designed to give customers the highest possible rates and keep your money as long as possible before they have to disburse them. Pierce is just another salesperson following company policies trying to make as much money as possible off of your loan. You need to be knowledgeable and watch yourself when dealing with him and Royal United or you will be taken advantage of.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Very helpful!!’

Seth was amazing!!! Gave great information and was very helpful!!! Made me feel like we were on the same teem!!! Thank you!!!

Not a Equity only company

NOTE to all! This is used as debt consolidation, not a true equity. If you are wanting to completely compress the total of all loans including a good mortgage loan then you have come to the right company. The interest was higher at 5.1% vs int he 4% and they refused to look at not including the mortgage loan. MEANING that they want the bump of interest to allow you to do the equity line of credit. That should be stated at the beginning and not after over 2 hours of going through things to set up possibilities. The company has a place but not in requiring and not stating it at the beginning. Will not be using them.

Thank you for sharing your thoughts. We try and put each client in the best possible program that they qualify for based on their financial needs. For a small amount, a home equity loan might make sense because the higher rates or the adjustable feature makes up a small percentage of your total mortgage debt. Given the projection for rates to increase long-term we’re hesitant to advise this for our clients. However, in your case you came to us for a loan that was larger than your primary mortgage. Offering a fixed rate first-lien refinance allowed us to access much more competitive pricing than otherwise would have been available giving you an aggregate benefit over having two liens. We apologize if we failed to properly educate you on the benefits of the loan we were offering you and appreciate you challenging us to be better.
  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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