Royal United Mortgage

I would not have believed it how easy it was with Jen

She made it very comfortable for us to understand everything about the loan and very patient about explaining everything that we did not understand very knowledgeable about about her job very kind and sweet person the kind of person you'd want to live next door to

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It was ok

The entire process I'm pretty easy. When I didn't understand something he was there explain and make sure that I understood.

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A little Disappointed

The process was fine. Fairly painless. My only complaint would have to be the communication regarding the payoffs for my credit card balances. I was told that I should not incur any additional debts or loans during the process. I then asked if I could still use my existing credit cards and was given the answer "yes, by all means, go crazy. They will get a payoff amount and pay off all of them anyway". Well, unfortunately the balances that were used were a month old and my vacation transactions weren't included until the current statement and now I will still owe almost 5,000 because they did not update the current balances before funding. I am very disappointed as I was looking forward to paying them off in full but now I have to make an additional payment from my cash out. Not happy.

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It was an excellent experience

Jacob was a delight to work with. He had answers to all my questions and the process was very easy to go through and he kept me upon all the processes from beginning to end. All my anxieties about this were easily eliminated. Thanks, Jacob.

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Good except at the end

There is not enough bench strength. People out of the office not returning phone calls. Every time we went to close everything got pushed back. This happened at least four times. The inter-communication within the group was very poor at best.

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Need a Loan Loan Loan

Quick ,decisive, and to the point

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Good in the beginning, but wait...

Royal seems great when you first start, but once you get into the processing phase their customer service and responsiveness trails off dramatically. The “sales pitch” I received from “Jenna” was proven to be inaccurate in many areas and her knowledge of the process was also proven to be severely lacking when answering questions. She would often make up quick answers that were later proven wrong and would often say things like “oh, don’t worry about that” when asked a question. The processor of my paperwork did okay, but not my advisor/salesperson. It became very obvious that she was only in it to get as many loans in the processing phase as possible and I am assuming that is because of either a commission or sales goal issue.

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