Royal United Mortgage

4.9 of 5starsRead Reviews
Recommended 98%

4.9 of 5starsRead Reviews
Recommended 98%

Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

9924 Reviews Ratings & Reviews

(4.9 of 5) 9924 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(9431)
4 Star

(224)
3 Star

(30)
2 Star

(29)
1 Star

(210)

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Showing 3 star reviews | Show all reviews

(3 of 5)

Recommended

It was a fantastic experience

I am so pleased we went with Steve Bennett. He was always available to answer any questions we might have. He made the whole experience a pleasant one. Would highly recommend him!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Steve Bennett

(3 of 5)

Service

The process took too long. I had to work with two or three different people. There was no communication between any of them. I would get asked questions or fax information to them and the next person I dealt with would ask for the same information. I was very unhappy with the whole process. I would not recommend this company to anyone I know.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Paul Haynes

(3 of 5)

Disappointed with follow up service after closing!!

Problem developed after closing regarding escrow account. Our loan with Royal was transferred to another bank. Attempted to call Royal and our loan officer wasn’t on there directory, finally got transferred to our loan officer left a message and asked to whom I could call to resolve the problem!! Never received a return call. Fast closing, however poor service after the closing day!!!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(3 of 5)

Recommended

I would not have believed it how easy it was with Jen

She made it very comfortable for us to understand everything about the loan and very patient about explaining everything that we did not understand very knowledgeable about about her job very kind and sweet person the kind of person you'd want to live next door to

Closed with Lender:

Yes
Loan Type:

Home Purchase
Review Type:

Loan Officer Review
Loan Officer:
Jen Rodefelt

(3 of 5)

Recommended

It was ok

The entire process I'm pretty easy. When I didn't understand something he was there explain and make sure that I understood.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Austin Gilbert

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(3 of 5)

A little Disappointed

The process was fine. Fairly painless. My only complaint would have to be the communication regarding the payoffs for my credit card balances. I was told that I should not incur any additional debts or loans during the process. I then asked if I could still use my existing credit cards and was given the answer "yes, by all means, go crazy. They will get a payoff amount and pay off all of them anyway". Well, unfortunately the balances that were used were a month old and my vacation transactions weren't included until the current statement and now I will still owe almost 5,000 because they did not update the current balances before funding. I am very disappointed as I was looking forward to paying them off in full but now I have to make an additional payment from my cash out. Not happy.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Drew Jakob Welch

(3 of 5)

Recommended

It was an excellent experience

Jacob was a delight to work with. He had answers to all my questions and the process was very easy to go through and he kept me upon all the processes from beginning to end. All my anxieties about this were easily eliminated. Thanks, Jacob.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Jacob Stephen Parrot

(3 of 5)

Good except at the end

There is not enough bench strength. People out of the office not returning phone calls. Every time we went to close everything got pushed back. This happened at least four times. The inter-communication within the group was very poor at best.

Royal United Mortgage Response

We appreciate you taking the time to provide us with this valuable feedback. While most customers have a positive experience we recognize that on the rare occasion we fail to put our best foot forward. While we haven’t been able to validate all of your claims, after talking with the representatives involved it seems there were certainly some internal communication issues towards the end that may have contributed to your experience. We sincerely apologize for this and are providing the necessary feedback to all parties to ensure we get better moving forward. This is certainly not the norm and does not reflect the expectation of client communication that we have for all of our representatives. Thank you very much for sharing your experience with us and we hope you would consider giving us the opportunity to serve you again should the need arise.

Closed with Lender:

Yes
Loan Type:

Home Equity Loan or Line of Credit
Review Type:

Lender Review

(3 of 5)

Recommended

Need a Loan Loan Loan

Quick ,decisive, and to the point

LendingTree Customer:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(3 of 5)

Good in the beginning, but wait...

Royal seems great when you first start, but once you get into the processing phase their customer service and responsiveness trails off dramatically. The “sales pitch” I received from “Jenna” was proven to be inaccurate in many areas and her knowledge of the process was also proven to be severely lacking when answering questions. She would often make up quick answers that were later proven wrong and would often say things like “oh, don’t worry about that” when asked a question. The processor of my paperwork did okay, but not my advisor/salesperson. It became very obvious that she was only in it to get as many loans in the processing phase as possible and I am assuming that is because of either a commission or sales goal issue.

LendingTree Customer:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

Loan officer directory

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Royal United Mortgage

Lender Summary

What they're saying

Review Breakdown

Showing 3 star reviews | Show all reviews

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Royal United Mortgage

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