NMLS# 13390

Royal United Mortgage

Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
17271 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

It went great.

The process was easy and Logan Gold was outstanding to work with until the day we had agreed to close. Logan had done an excellent job communicating each step of the way until the day of closing. We talked Thursday afternoon and I understood everything was on track to close Friday. I received email confirmation Friday morning that the loan was ready to close. Then I couldn’t reach Logan for 4 days. He had taken a vacation but didn’t bother to mentioned he would be out of the office for 4 days. I was not impressed with this lack of common courtesy.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Loan Officer Review
  • Loan Officer:

It was an average experience

The process moved swiftly, which was impressive. Communication was frequent through the application stage, which was also helpful. As long as the status of my application was in question, attentiveness was evident. I did not appreciate that I had to play the old used car game in order to get an agreeable rate, as in I was given one rate, I said I'd decline, and that led to "I talked to my boss and he said..." Regarding communication, that dried up as soon as the paperwork was signed and I was no longer a fish on a hook.

Thank you for sharing your concerns. The Compliance Department reviewed your file and communications with our staff. We found that our staff acted in good faith to close your loan with the best possible rate. Due to volatility in the market, our advisors work diligently to get clients the best rate available. Managers are often part of the rate lock process, working closely with the advisors to develop optimal loan structures that benefit clients. On another note, Royal United Mortgage strives to provide excellent customer service throughout the entire process. We are sorry to hear about the inconsistent communication during the closing process and are thankful for the feedback. This has been addressed with the appropriate staff. If you have any additional questions or concerns, please contact us.
  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Easy but could be better

People are nice and great to talk when they call you but good luck contacting them. Everything else was great!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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