NMLS# 13390
Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
It went great.
The process was easy and Logan Gold was outstanding to work with until the day we had agreed to close. Logan had done an excellent job communicating each step of the way until the day of closing. We talked Thursday afternoon and I understood everything was on track to close Friday. I received email confirmation Friday morning that the loan was ready to close. Then I couldn’t reach Logan for 4 days. He had taken a vacation but didn’t bother to mentioned he would be out of the office for 4 days. I was not impressed with this lack of common courtesy.
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It was an average experience
The process moved swiftly, which was impressive. Communication was frequent through the application stage, which was also helpful. As long as the status of my application was in question, attentiveness was evident. I did not appreciate that I had to play the old used car game in order to get an agreeable rate, as in I was given one rate, I said I'd decline, and that led to "I talked to my boss and he said..." Regarding communication, that dried up as soon as the paperwork was signed and I was no longer a fish on a hook.
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Easy but could be better
People are nice and great to talk when they call you but good luck contacting them. Everything else was great!
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