Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
Working with Mathew was so easy and a pleasure! Being my first time going through this process he was polite and always available for any and all questions. I’ve never had such a personal and professional service with a company as this! I will highly recommend them in the future. Thank you for helping make my dreams come true!
You couldn’t ask for more friendly person than Kristy she made all my needs and understood my problems she deserves anything you do for her what is the transition from football
Very happy to work with Kristy and the Royal United Staff If I had to go through this again I would want the same people to do it with
My loan officer is Mr. Jason Schewe. It has been my pleasure work with Jason on this refinance mortgage. This was the first mortage I have ever done online. I was astonished how quick and thorough Jason was able get from start to finish. I immediately felt like my loan was Jason's top priority. We communicated even several times per day leading up to my approval. In fact, from the first conversation to Notary approval it was barely a week plus 1 or 2 days. Jason and his team worked tirelessly on getting my financial documentation squared away. The team all introduced themselves to me by email explaining their individual roles and offering direct support on my project. As one example, there were questions on my pension terms which had been written years ago, which they got certified in no time (I didn't even have a record of the document). Jason coached me through all the mortgage application proofs, documentation and application language. Jason answered all my questions. Sometimes more than once so my comfort was established. Jason managed the process for every point of critical decision, timing and team coordination. I knew what was required from me and when. All of my concerns were chased down with a very polite and friendly urgency by Mr. Jason Schewe. Additionally, and pleasantly, I was presented with choices in mortgage terms, timelines and amounts. Clearly presented with pluses and minuses for my specific financial case and personal situation as a retiree. Excellent. I always prefer a menu of options. All rational and understandable. In all, I found Mr. Jason Schewe a consummate professional and a complete Master of Communicating in his field. In my opinion anyone shopping for a refinance mortgage should talk with Mr. Jason Schewe to get whole picture and real help determining their best personal finance decision. I know I had a superb outcome and would look forward to working with Jason again as soon as any opportunity arises.
Quick, easy, and efficient to work with. So happy with the outcome, and the level of care for us was something you do not see anymore. Awesome Job, awesome experience. just Great!
Advisor was knowledgeable. Helpful and patient throughout process, explained each step. Was complete in assisting as to documentation needed. Highly recommend.
The communication during the process was fantastic and everything was done in a timely manner. Justin made sure I stayed informed and was not only comfortable but put me in a better situation financially
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Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Royal United Mortgage
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