NMLS# 13390

4.9 of 5stars7459 Reviews

Royal United Mortgage

  • Recommended Lender
    Recommended 97%
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Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
7459 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great Experience

Jen was a pleasure to work with. I couldn’t have asked for a better loan officer. She was friendly, professional, very responsive, kept me updated at every step and informed on what to expect. She was also cheerful and upbeat with no high pressure tactics. I wouldn’t hesitate to recommend her or use her again if ever needed.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

A VERY HELPFUL AND CARING TEAM

I would like to start out by saying "Thank you" to Jordan, Aaron and the rest of the team. When we began our process of refinance cash option, my home needed a few upgrades. We had a AC Unit that gave out over the winter. We hadn't used it since the summer of 2019. In March we had a brand new grandson. So, my daughter and her husband came to stay with us for a short while. It was cool the day my grandson got there, and two days later the temperature got up to the 90's. I turned on the AC Unit and it only blew warm air. I called Jordan and Aaron, explaining the situation. They moved swiftly and with a since of urgency, collecting all the information needed to get our refinance expedited. There were a couple of hurdles, but nothing to big for Royal United. They got our loan processed and closed in a timely manner. A large amount of our issues have been taken care of because of the knowledge and desire to help people that comes from this family oriented team. Thank you very much for doing exactly what you promised. (taking great care of us).
Jamale

  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Was awesome experience

Actually from the first phone call to the closing I felt like Barry had my back more like family coaching me.

  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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