Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.
Royal United Mortgage has a fantastic team of professionals that actually care about their customers!!!! They made sure all my documents were in place and verifications needed to fund my mortgage were done expeditiously which also resulted in a decrease of closing expenses. I will be using Owen Fleming as my loan officer and Royal United if I ever decide to re-fi again. They are top notch and the best I have ever worked with. Thank you Royal United for all you have done!!!!!
Deb from Greensboro, NC
Reviewed in January 2021
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
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(5 of 5)stars
Recommended
Patient and Kind
I was nervous about the process, but was pleased with detailed instruction and patient answers to my questions. A great experience and outcome.
My experience was an unbelievably fantastic experience!!!!!!
Owen was so patient with my limited computer skills and talked me through the screens needed to provide all my verifications. He was able to secure a 2.75%, 30 year mortgage which was almost half the interest rate my current mortgage was at and when he called to let me know I was in shock and so excited! Now let me start at the beginning of this process so you can appreciate how little time this took. I called, not actually expecting to make a refi, just making an inquiry. On 12/29/2020 I did the application and as I write this, I am closing on 1/11/2021. This, being the holiday season and expecting all kinds of delays, was the fastest re-fi I have ever done! Owen's exemplary customer service was so personable, and even when I complimented him, he responded that his team; loan processor, supervisor, etc. all worked to make this happen. I hope he understands it was his "hands on" attention is why I am making this contract. Just so you know, this is not my first rodeo in re-financing my home and this by far was the fasted, most professional, easy re-fi I have ever done!!!!! Thank you just doesn't express enough how much I appreciate Owen and his team. Just so you know, if I ever decide to refi again, I will be calling Owen.
Patrick was professional. Actually upon contacting Royal United to address my loan situation, I was certain that I was going to get a circuitous response but to my surprise, Patrick responded in a helpful way that disarmed my anxiety as I was expecting a different outcome. So my experience has been great as matter fact excellent. Thanks Patrick for being responsive, efficient, patient and committed to providing a standard of excellence.
I have been very happy with my experience obtaining a loan through Royal United Mortgage. If my loan officer was unavailable there was always someone else who would get back to me. Their interest rates are competitive and I liked being able to handle everything online.
Tammy from Madison, AL
Reviewed in January 2021
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(5 of 5)stars
Recommended
Great Experience!
Ashley made my experience obtaining a loan on my own for the first time, smooth and easy. She was highly responsive to both calls and emails, I never waited more than a few hours to hear back and often heard sooner. She was able to answer my question and helped reassure me when things got a little complicated or frustrating. I would recommend her to anyone who needs a Loan Officer.
Alex took the time to explain the entire process and all of our options. He was very thorough and answered all of our questions. He communicated with us through all steps of the process.
I cannot tell you how amazed I was with the process. So very efficient and timely in every phase of the process. My mortgage was done and closed in record time. I highly recommend this organization to everyone who is looking for a trustworthy enterprise to obtain a great mortgage at an outstanding rate.
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Royal United Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Royal United Mortgage
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