NMLS# 13390

4.9 of 5stars8017 Reviews

Royal United Mortgage

  • Recommended Lender
    Recommended 98%
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Lender Summary

Royal United Mortgage was founded with the purpose of enriching lives in the communities we serve by providing an unparalleled education and service experience for our customers and employees. The Royal United Mortgage product and pricing process is customized to meet both the short and long term goals of each individual client. We believe the customer expects honesty, education, and results; Royal United was built on these principles.

What they're saying

Ratings & Reviews
8017 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

EXCELLENT SERVICE!

I was very satisfied with the level of service and attention given to me by Mr. Andrew Toles. He always explained everything to me clearly and kept in contact with me very often to advise me on the status of the loan . I definitely will recommend this company and Mr Toles to my friends and family if they are ever needing these services. Thank you so much.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

Thanks for the memories...

With great trepidation I decided to 'try' and refinance via the Lending Tree site. Then I was assisgned Mr. Josh Bach from Royal United Mortgage as my contact and guide. And while refinancing is not the easiest thing that I have done, Mr. Bach provided a safe, secure, hospitable, friendly and supportive environment to guide me through the process. He is a star and my hero.
He contacted me by phone and e-mail a a regular basis and kept me in the 'loop'. I never felt that I had less than excellent, expert service from him. I cannot praise him enough. The whole process of 'doing' the refinance from via the internet to faxing all the required documents to the 'closing' in my home has brought this 'older' individual into the 21st Century.
I have no difficulty in recommending Royal United and Josh Bach.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

completion of refinance

Thank you Brock H. for all your support, help and encouragement throughout this process. I hope URM knows what a keeper you are. You never got frustrated with my frustration. It.s easy to see you are a people person. I could almost see you smile whenever you heard happi8ness in my voice. God Bless you and have a wonderful life. Sincerely, Alice

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

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Royal United Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Royal United Mortgage

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