Sebonic Financial

Worst experience ever!

Stay away from this company. Not sure even if I should call it a company as there is no customer service number for this place! All they do just transfer calls to different number with long waiting time and no answer!
I started my refi at January and all document was delivered by Jan26 and since then nothing happening and all I'm getting is request of new document due to expiring the one I originally provided as it's been on hold for more than 4 months!
they keep adding unneeded fees to loan ( ex: deed fee) and when ask why they don't even bother to reply.
I'm so disappointed I did my refi with this company and things are not even getting to close. Rate went higher since I locked back in Jan in addition to all cost I payed. Feel to be trapped by this company.
Don't even consider this company else you will feel the same frustration as I do in addition to all lose!

Flag review

Worst experience of my lifetime for loan approval with any company

This company screw up my loan process and leave me in the middle of nowhere and I miss my closing date. No one in this company respond on time and keep you in waiting for a simple decision and updates. I miss my home closing deal due to their process and not clear understanding of the loan approval. They are not able to clarify underwriter and has lots of misunderstanding. I have a financial stress due to their process as I could have a good interest rate but due to their process they wasted my whole month and have to go for a higher interest rates and the main point my commitment with the seller also not on time. I have a excellent credit score and no country around the world can deny my loan and I never had this situation in my entire life time. I have a valid employment and also provide them a employment letter from my employer but they keep saying you are not valid for employment.

Flag review

Good Refinance Rate

Tamara was very thorough and prompt in answering my questions/concerns. In March 2021, I refinanced my old 20 years mortgage at 3.625% to a new 20 years at 2.375% saving me $58,044.24 over the life of the loan. Plus, I had no out-of-pocket costs. I will work with Tamara again!

Flag review

Horrible Horrible Horrible

Horrible Horrible Horrible. Read the bad reviews about Sebonic (aka Cardinal) Financial and BELIEVE IT. The experiences those 1-Star reviewers had are similar to ours... ie. dragging out the process for literally months, no communication- unless we initiated it with the***.Yet our credit and work history are stellar. We finally backed-out of our refinance. How this company remains in business is a mystery. The "5 Star" reviews are HIGHLY suspect.

Flag review

Great experience and Victoria made it very pleasant

Victoria was very professional in her interactions, promptly answered our queries and guided us through the process seamlessly. The web portal for all document needs and reviews made it easy.

Flag review

No sense of urgency

They have offloaded the entire processing of the loan to the customer. They have no sense of urgency and expect you to do the job of their mortgage processor. They were unable to approve a 200k loan for someone with millions in cash. They do not follow instructions and despite being warned about potential issues, ignored them ultimately completely failed to close the loan.

Flag review

slow process & did not honor rate lock

All of the individuals I dealt with at Sebonic were pleasant, but it doesn't make up for the fact that the company decided not to honor their rate lock. A rate lock is a legally binding contract, and I think it is unacceptable for a company not to honor that agreement, even if rates change. The individuals I dealt with apologized and said that they had argued with management to honor their contract, but that doesn't make up for the company stringing me along for more than 2 months.

Flag review