Sebonic Financial

Sebonic delivered their word and in time

I had a pre-approval from my credit union and signed a contract based on that. When I approached Sebonic, (a Cardnial Financial Company) We had to close our deal within a month. Loan originator Tamara Eastridge was patient and knowledgeable to take questions from a first time home buyer like me. She answered, explained the process and mortgage jargons. I was lucky I called her. On my part I had all the documentations needed in hand and I made sure bank was never waiting for any document or response from my side. Our response time to the bank for any of their queries was few minutes and response time to document requests was maximum of few hours. Also the Loan processor Heidi Ortiz was very helpful and responsive. On top of this goodness, their fees and rates were best in the market when I was shopping for mortgage rates. Though there were few hours of delays on the closing day, we did close on the planned closing date. Thanks to named ladies and others who helped behind the scenes to help us buy our first home. I strongly recommend Sebonic to all my friends and family.

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Best Rate; Seamless Process

I had used Sebonic for a refi a few years ago and went to them when rate shopping for a new home. Their rates couldn’t be beat. Don was quick to respond to us and very informative.

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Friendly but poor operations

Staff were friendly and professional during our interactions. But they told me to schedule the three appraisals for the three refinance loans I was applying for. After the home-visit part of the bank appraisals were done -- which you must pay for in advance, Sebonic came back and said that my income was too low to qualify for a loan, based on the way they calculate it, which includes all tax write-offs that decrease your taxable income. They refunded me about half of the cost of the appraisals. But why didn't they verify my income (using their own methods that made it come out way, way less) before having me pay for appraisals. This was an error on their part that cost me money. I wouldn't trust them.

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Best rates and services.

Excellent experience with Cardinal Financial. Randy our loan originator was fantastic, very professional and responsive. The whole process was smooth, efficient, and we were even able to close before the original planned closing date. Highly recommend.

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Terrible Experience

The representative was rude and curt. He was lecturing me on "the problem with how high my outstanding HELOC" was and remarked twice about the high cash out. I was calling to consolidate my balance, the full loan amount would be only 60% of the home value (and only 40% if including net real estate assets which is what I used the HELOC to buy) but he apparently didn't do the calculation to see that this is a low mortgage ratio. I asked him to just give me the rate but he then got rude with me saying he is the top agent in the country, works 7 days a week. Several other institutions provided professional estimates and had no qualms about my HELOC balance. I was surprised to hear his comments. Who needs some judgemental representative who doesn't know about loan/value ratios when there are so many great options out there?

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First purchase loan

Started a purchase loan with Brandon, and he was able to answer all of my questions easily without pushing too hard. I was a 1st time buyer so not too familiar with the process, but he did his best to make things clear and easy for me.

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Great experience and Easy Process!

For purchasing my first home, Sebonic/Cardinal Financial was fantastic! The process was flawless, and I had much less paperwork than what friends told me to anticipate. Also they always answered my questions promptly and correctly. The loan was funded, and I'm a happy camper! Thanks for the great experience and rate!

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