Strong Home Mortgage was founded by a military veteran and a graduate of Virginia Military Institute. We are passionate about delivering a modern, transparent and efficient loan process. The professionals providing your mortgage experience are seasoned experts in the industry. Once we earn your trust and business, we will keep you well informed throughout the loan process. From beginning to end, our licensed mortgage loan originator will be your single point of contact to keep you updated and on track. We look forward to serving you.
Andrea was great to work with, but overall experience with Strong was not.
As far as communication and service, Andrea was a pleasure to work with, has excellent communication skills, and great follow-up. I would give her 5 stars were it not for the hassles with the overall process. Not sure if that was Strong Mortgage policies, but I refinanced several times before, but never before did the lender change the rate once it was locked. The final rate was .25% more than the lock, so this was disappointing as it increased the cost of the loan quite a bit. Then, the loan was sold to a servicer. Again, this is something that has happened before in refinances so I wasn't overly concerned but never before was it so hard to get the payments set up with the new servicer. Overall a frustrating experience.
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