SurePoint Lending,LLC/First Residential Mortgage

Lender Summary

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally.  In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.

What they're saying

Ratings & Reviews
2526 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Good
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Highly Recommend SurePoint

I am really impressed with SurePoint. Eric Carter is very knowledgeable and competent but not high-pressure. I received a highly competitive rate and closing costs after looking at many offers. I have no regrets and highly recommend them. That being said, there were many excellent firms that competed for my business (among them, Guaranteed Rate and Great Western). Lending Tree is a great outfit, and SurePoint was outstanding!

  • LendingTree Customer:

    Yes

Good Experience

The loan process took a little longer than originally quoted, but we did have the Christmas and New Year holiday's to contend with. Brandon, our loan officer, did a great job. He was available to answer questions/concerns and if he was not available when we called he always returned calls in a timely manner. I would recommend using Sure Point to friends and family. We got a great rate and very good service.

  • LendingTree Customer:

    Yes

refinance

pros:
Loan officer was very diligent and pro-active
cons:
I was told early my appraisal was good at any other lending institute (not true)
The rate given to me early on was considerably higher by closing (did not lock rate till closing)
The initial closing cost quoted to me was almost 3 times higher at closing
There appeared to be a complete disconnect between the loan officer and his underwriters

  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

SurePoint Lending,LLC/First Residential Mortgage

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