SurePoint Lending,LLC/First Residential Mortgage

Lender Summary

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally.  In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.

What they're saying

Ratings & Reviews
2526 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Good
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Excellent Service

I was very pleased with the service provided by Andrew Carlin and Surepoint. The whole process took much less time than I had anticipated. I had my new loan in less than three weeks and I am confident that it is the best for me.

  • LendingTree Customer:

    Yes

Awful experience

SurePoint beat down my door within 20 minutes of submitting my application on Lending Tree and I agreed to work with them on refinancing my house. I submitted all requested paperwork within 2 days of the request and very promptly paid for the appraisal fee. Then SurePoint disappeared. I asked repeatededly for a status on my the refinancing and for a copy of the appraisal. I never got a single response--not via telephone, email... nothing. I even called the toll free main number to try to get someone else to help me. I was prompted to leave a message and was told I would receive a return phone call within 24 hours. 7 days later, I still have not received a return phone call.
I was extremely nice and friendly with the SurePoint representative, David Menke, through all of this and in the tone of my email and voicemail. I learned many years ago that you should always be nice and treat people with kindness and respect even if you don't feel it is being reciprocated. It fell on deaf ears. I had to contact my credit card company and dispute the charge for the appraisal in order to get SurePoint to respond to anything.

I do not recommend this company as it is bait and switch with awful customer service after they get their initial information from you. There is no follow through and no interest in helping you know the status of your loan once the information is submitted. I would have at least appreciated someone telling me anything about the loan and process--even if they said that the appraisal was not enough to refinance. On the converse, if you want your money and personal information to go into a black hole with no hope of any response, this is Surely the company for you.

  • LendingTree Customer:

    Yes

Sure Point Lending

We dealt with Marilyn at Sure Point Lending. She was AMAZING! She was extremely responsive and helpful during the whole process which only took around 10-15 days AND we got a great rate and reduced our loan term. We will surely use her again!

  • LendingTree Customer:

    Yes
×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

SurePoint Lending,LLC/First Residential Mortgage

Let's answer a few short questions and see what offers SurePoint Lending,LLC/First Residential Mortgage and other lenders may have for you.