SurePoint Lending,LLC/First Residential Mortgage

Lender Summary

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally.  In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.

What they're saying

Ratings & Reviews
2526 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Good
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Fast and great service

My Loan Advisor Zach was THE BEST!!! Great response time, calm, cool and extremely professional. Would and have recommended him to my friends and family. I'm totally pleased.

  • LendingTree Customer:

    Yes

A Pleasant, Professional Interaction

I had a very pleasant and focused conversation with Chris Rager from Surepoint. I ended up actually getting my mortgage from another local lender because of lower closing costs, but this company was definitely my #2 choice based on my interactions with Chris.

  • LendingTree Customer:

    Yes

Horrible Experience

Dionna was the loan officer there that I was dealing wit***.her signature in her emails says she's a man******.she told me from the beginning that I was approved and that we should be able to close within a mon****.at first she was on the ball, calling me on a regular basis giving me updates, letting me know what she needed from me.*.after about 1.5 weeks she started becoming flaky...I would have to leave several messages for her and get a call back a couple of days lat****.after about 3 weeks she said that she was unable to process my loa***.so basically she wasted about 3 weeks of my time after she said the loan was approved...I then contacted Golf Savings Bank and closed my loan about 3 weeks later...

Thanks for giving us the opportunity to respond. We are sorry to hear the borrower was not pleased with his experience. The loan advisor had an initial conversation with the borrower on 11/16, and we did have an initial approval. As with any lender, we have to gather information to process and underwrite the loan. As we found out more information, we identified some credit issues that could potentially cause a problem, and we took the file to an underwriting manager. We were told a final approval did not seem likely, although we could try. On 11/21 we called the borrower to tell him we thought the credit issues could be a problem for qualification, and we didn't want to give false hope. We offered to try to close the loan, but wanted to make it clear that we could not give any guarantee. The borrower told us at that time that he had another lender he would try. Again, we apologize that the customer was not pleased, and we appreciate the feedback. We do however feel we tried to communicate honestly with the borrower by letting him know there were issues with qualification, and there was no guarantee we could close a loan for him.
  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

SurePoint Lending,LLC/First Residential Mortgage

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