SurePoint Lending,LLC/First Residential Mortgage

Lender Summary

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally.  In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.

What they're saying

Ratings & Reviews
2526 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Good
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Satisfied

To whom it concerns,

First of all I would like to apologize for an initial review I submitted in regards to Surepoint Lending. There was some mis-communication, and I took it the wrong way. I lost my temper. I kind of have a quick temper, and I was going through some stu****.and basically let things blow out of proportion. Secondly, I would like to thank Surepoint for maintaining their professionalism and taking care of the situation that was presented to us. It shows that Surepoint was the right company for me to do this
transaction with. I am satisfied that they handled this the way that they hav***.and for maintaining their professionalism. Again, sorry for me blowing things out of proportion.
Surepoint took care of the situation professionally, and I am totally satisfied with the process.

Sincerely,

James

  • LendingTree Customer:

    Yes

SHADY. Be wary of the line: "I'll talk to my Boss"

I feel this lender colored my loan offer in the beginning with promises they couldn't keep. The offer that they initially made was lowest of all lenders, however the terms didn't quite match what I had requested. When I asked the question, "How does changing the terms affect my offer?", I was told, "Don't worry about that, I'll talk to my Boss". Well, as it turned out, when I asked for an offer in writing to match my terms, the lender suddenly back-tracked on their initial offer and sent me something considerably higher. I ended up going with another lender because 1. The offer was better and 2. They were upfront and honest with me the entire time

We apologize that the customer was not satisfied. SurePoint takes pride in our customer service and were recently named the winner of the 2010 BBB Torch Award for Marketplace Ethics. In this case, the property type and appraised value had the potential to make a difference in the rate quoted. Factors such as appraised value are not verified until further into the process, so we often give a best case and worst case scenario. The loan advisor did tell the customer if circumstances required a rate bump, he would talk to a manager about making an exception in this case. We will address this review internally to reinforce clear communication with our borrowers. Again, we apologize for any miscommunication.
  • LendingTree Customer:

    Yes

Unbelievable

The fellow who took my call was shockingly rude and refused to even give me an idea of what SurePoint could offer. My only guess was that he was trying out a new sales tactic in which you bully and berate the customer and refuse to put an offer on the tab****.very strange approach. I'm pretty surprised to see any good ratings for this company. Maybe my experience was a fluke. I don't know for sure but I know I won't be working with them.

  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

SurePoint Lending,LLC/First Residential Mortgage

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