SurePoint Lending,LLC/First Residential Mortgage

Lender Summary

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally.  In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.

What they're saying

Ratings & Reviews
2526 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Good
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

refinance

pros:
Loan officer was very diligent and pro-active
cons:
I was told early my appraisal was good at any other lending institute (not true)
The rate given to me early on was considerably higher by closing (did not lock rate till closing)
The initial closing cost quoted to me was almost 3 times higher at closing
There appeared to be a complete disconnect between the loan officer and his underwriters

  • LendingTree Customer:

    Yes

Origination Fee Unreasonable

Fees were high no matter how the new format is required to combine them. Also, the company did not address how my $95,000 original loan amount became their original loan amount $101,000. I was not requesting a FHA loan as I don't have one currently. However, I was requesting a DU Re-Fi Plus which could give up to 125% LTV.

I also requested loan information from my credit union and apparently they have not heard of the new combined lenders and origination fees as I was quoted only an origination fee of 1%. There total closing costs were $3284.66.

Check all options out there before committing to any lender.

Thanks for giving us the opportunity to respond. We take all complaints very seriously and we are sorry to hear our customer was not pleased. In the review the customer states he or she was accustomed to the 1% origination fee. In the past, origination fees and lender fees were listed separately on the GFE. Due to recent industry changes, lender fees and what previously was considered the origination fee, are listed together on the GFE. Our breakdown of origination for this customer was our standard $1495 lender fee plus 1% (previously called the origination fee). Since they are disclosed as one fee now, called the origination fee, they must be listed and disclosed as one. In addition, this was an FHA loan which carries an addition fee of 1% (FHA UFMIP) which is up front mortgage insurance and required on all FHA loans. As the customer said, we are unable to move forward due to value issues, but as far as the fees are concerned, they were the same as quoted, just listed differently than previous GFEs the borrower may be used to. We hope this clarifies the concerns, but as always, if there are further questions, feel free to contact us directly.
  • LendingTree Customer:

    Yes

surepoint

IN THE BEGINNING WE WERE IMPRESSED, BUT AS THE COMPAMY CONTINUED THEY GAVE US ALOT OF PROBLEMS. OUR AGENT WAS RUDE AT TIMES AND CAME ACROSS SOMEWHAT AROGANT. WE WERE TOLD THAT OUR PAYMENT WAS GOING TO BE SIGNAFICANTLY LOWER AND IN REALITY IT WAS NO WERE NEAR WHAT WE WERE TOLD AT CLOSING. BUT BY THAT TIME IT WAS TO LATE. THEY TOLD US THEY WOULD PAY HALF OF THE APPRIASAL AND THAT DIDN'T HAPPEN EITHER. WE WERE TOLD WE WOULD NOT OWE ANYTHING FOR CLOSING, THEN THEY SAID WE OWED 800, THEN 1850, THEN 1627, THEN 1346, THEN 2100. THEY WERE JUST UNORGANIZED AND IT FELYT THAT THEY GAVE US THE RUN AROUND. OVER ALL WE WERE UN IMPRESSED WITH A COMPANY THAT SAYS THEY HARDLY EVERY GET COMPLAINED ON.

  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

SurePoint Lending,LLC/First Residential Mortgage

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