4.0 of 5starsRead Reviews
SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally. In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.
Do your homework
My loan manager was nice enough but the underwriter behind him seemed very disorganized. They couldn't decide what information they needed from me. No sooner than I would send one piece, they would ask for another. This went on for several weeks and delayed the closing. I got the rate I was hoping for but the fees and closing costs were higher with Surepoint than with other lenders. MY advice is get GFEs from several lenders, compare fees and costs and not just rates, before settling on one lender.
Surepoint was the first one in to call. They called as soon as I submitted the request for quotes; however, they were not accurate on their information right at front. These people claim to be a lending bank with their own capital, but they are mortgage brokers. The person contacting me was very pushy and was not accurate with his information. I do not know if they see you as a person not knowledgable on the subject and try to redifine the mortgage terminology (i.e., lock in rate). I did do business with them, but I do not think I would do it again. I know that they are in a very competitive business; still, they have to be as accurate as possible on the information they provide to their costumers.
Great customer service, but you will pay for it.
I really liked SurePoints customer service. My loan officer John Allen was unbelievable, he called me every day to check on me. John got me a good rate, even though my credit is less than perfect. Closing cost were really high, there were a ton of hidden fee's that I didn't expect. Also, Surepoint kept the numbers away from me til the last day. Just beware that you will have to pay $700 to one of SurePoints affiliates at closing.
If you want someone that will work really hard for you, get you financed and don't mind paying the high cost then use SurePoint great to go through. I really wouldn't recommend them to someone that doesn't have a decent amount of reserve cash.