SurePoint Lending,LLC/First Residential Mortgage

Lender Summary

SurePoint Lending abn First Residential Mortgage Network was founded in 1995 and is LendingTree's 2009 #1 Refinance longform lender based on closed units. Our commitment to customer care has made us one of the nation's leading mortgage-banking firms. We've transformed the loan process. So what was once lengthy and confusing is now quick and pleasant with straight talk and straight answers.Our many successes have been recognized nationally.  In 2003, we were the proud recipients of the prestigious Better Business Bureau Torch Award for Marketplace Ethics and Integrity and we were a finalist in 2004. We were also named the Best Place to Work in the State of Kentucky 2005, and runner up 2006.SurePoint Lending judges its success on customer satisfaction, so our primary goal is to tailor a loan to fit your needs. Our professional Loan Advisors are able to service loans of all types. Whether we are helping you with refinancing, a new home purchase, debt consolidation, a cash out, or financing home improvements, our industry-leading turnaround times get you what you need faster.

What they're saying

Ratings & Reviews
2526 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Good
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

Good with Issues

At first what seemed to be an ordinary refinance at a lower 10 year fixed rate, turned out to be a lengthy scenario with various obstacles and repeated additional documentation required by the lender. I thougth the closing costs and fees were a bit high given that the finaning company will also achieve a profit from selling the loan to a bank. However, the agent I interfaced with was very patient, attentive and extremely responsive to my inquiries. Overall, I would rate the service as fair. If asking what would have made it Excellent overall, I would say a slightly better rate equal to or very close to an ARM and much lower closing fees.

  • LendingTree Customer:

    Yes

Positive Experience with Surepoint

I had an overall positive experience refinancing my first and second mortgages with Surepoint Lending. Rick Anderson from Surepoint was very responsive, and worked with me via e-mail (which was my preference) to get everything done quickly and efficiently. He was very professional and courteous. I have no complaints at all.

  • LendingTree Customer:

    Yes

Overall good experience

I was most impressed w/ Customer Service. If I had a question via email or telephone, they were immediately able to address it within the hour. The person I dealt with was excellent. He thoroughly answered all my questions and helped me prepare for what was expected and next steps. The fees & closing costs were higher than anticipated, but worth it in the end. I received a good rate, but different than expected, given prior committments from the lender. Overall - the rate was still a good one & I'm happy with the overall experience.

  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

SurePoint Lending,LLC/First Residential Mortgage

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