Hello from Umpqua Bank, a subsidiary of Umpqua Holdings Corporation. We have local home lenders in your neighborhood, from southern California to Puget Sound and the state of Washington, from the Oregon coast to north/central California coast, and from central Oregon to Idaho and northern Nevada. When you work with Umpqua Bank Home Lending, you get more from the start. We are a full-service lender offering a wide variety of home loan options for purchase and refinance including first time homebuyer, investment, custom construction / remodel, high balance and government financing programs. Most importantly, you’ll find good people who simply want to help you get the most from your loan.
From the starting lender agent to today this company has been awful. We would give them a 0 if that was an option. The lender agent we dealt with is very unethical as we were overcharged $5000 and they had the builder refund instead of correcting the lending amount. Builder sent us a check tagged “shed”. We asked for all the receipts which we never received. We are sent letters every 3-4 months stating we have no insurance and have a big argument with whomever answers the call about it. Today is 2/9/21 and they are claiming once again that our insurance cancelled on 2/29/21 (does this make any sense). We tried explaining that is a renewal for the upcoming year. She ended up calling our insurance agent direct and what to you kno***.no insurance cancelled. Fully insured for the past year and paid in full for the upcoming year. Want to bet we get another letter in a few months!
Closed with Lender:
House Purchase thru Umpqua Bank.
I feel I had great Service from Umpqua Bank...
Very good with all the facts I needed for purchasing my new home.
I left feeling confident I had all my questions answered. Great knowing I could get straight forward
answers. They gave me the confidence I picked the right Lender for my home purchase.
Terrible loan servicing.
We chose to go to Umpqua Bank for a home morgage on the recomendation of several aquantances. Boy were they wrong. From the start of our loan application to the present time, they have been completely inept. I had to call constantly (for five weeks) before they got around to working on our loan. Since then, we found out they they decided to pay the property taxes from our escrow account when they were just paid by the title company. So we get a letter from them telling us they will just charge us another $175 a month for the next year to get our escrow up to the proper amount. I looked into it, found the problem and talked to the county and was told the county would refund the money. A few weeks later, the so called "auditor" for Umpqua phoned and left a message for me (with a phone number and extention number that wouldn"t work) that they had discovered the problem and were going to fix it. Now I received a bill including the charges Umpqua was adding in the original mess. They are extremely careless with my money, and when they lost my money, they just assumed I should replace it with some NEW money. If it isn't cleared up soon, I will be filing complaints with the Consumer Financial Protection Bureau and The Oregon State Attorney General. I can not recommend them for any mortgage loans.
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