NMLS# 402761

U.S. Bank

Lender Summary

U.S. Bancorp, with more than 70,000 employees and $495 billion in assets as of December 31, 2019, is the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States. The Minneapolis-based bank blends its relationship teams, branches and ATM network with mobile and online tools that allow customers to bank how, when, and where they prefer. U.S. Bank is committed to serving its millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world as a trusted financial partner, a commitment recognized by the Ethisphere Institute naming the bank one of the 2020 World’s Most Ethical Companies®. Visit U.S. Bank at usbank.com or follow on social media to stay up to date with company news

What they're saying

Ratings & Reviews
12 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

  • 5 Star
    (11)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (1)
Showing 1 star reviews | Show all reviews

Never Use Huntington

Patrick McDonald was my loan officer and he was the absolute worst. Not only was he impossible to get a hold of with anything important, he would only contact myself or my co-signer when "paperwork went missing" (every few weeks maybe). We're talking about my sensitive paperwork such as social security numbers, bank statements, etc. All information that him and his assistant in underwriting, Amy Berger, would lose due to incompetence. My home owners Insurance premium should have been fixed Sept 10, 2018 (14 days after closing) to which we found out he resigned (no wonder my closing was an absolute circus, he just did not care). An entire year later Huntington is putting this issue that is clearly their (Patricks fault) fault onto me because once Patrick was gone, my information was faxed from the insurance company to their Insurance Dept (as Huntington advised my insurance adjuster to do) in which they never fixed it. I'm still dealing with Huntington negligence an entire year after closing, when will it end? When will I get treated as the customer. MY home is most of my livelihood and Huntington and messed with it since the beginning. Biggest mistake was signing a loan with them. I am still suffering those consequences to this day. Patrick put false numbers on my closing in which Huntington has admitted to, they just will not accept responsibility for this egregious move. I have had a mortgage with Huntington for 373 days and it has been nothing but awful. Not to mention, the first 3 months you make a mortgage payment they call you for days the first 5 days of the month to figure out when you are paying. You have 14 days before a late payment. I finally was able to get them to stop calling, because that was not okay.

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  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
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  • Gold Leaf
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  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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