NMLS# 401058

1.9 of 5stars33 Reviews

USAA

  • Recommended Lender
    Recommended 27%
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Lender Summary

In 1922, when 25 Army officers met in San Antonio, Texas, and decided to insure each other's vehicles, they could not have imagined that their tiny organization would one day serve over 8 million members and become one of the only fully integrated financial services companies in America. USAA provides a full range of highly competitive financial products and services to the military and their families. Our 22,000 world-class employees are personally committed to delivering excellent service and great advice. USAA is not a publicly traded company, so we don't answer to stockholders — we answer to our members. They rely on us to suggest products and services that meet their financial needs. When members join USAA, they join generations of military families who have depended on us to provide superior products and services in an atmosphere of financial strength. We maintain superior ratings from three of the major rating agencies. In fact, we're one of just two U.S. property and casualty companies with the highest ratings from A.M. Best, Moody's Investors Service and Standard & Poor's.

Membership eligibility restrictions apply for USAA Bank mortgage products. Rates displayed are from USAA Bank and are limited to those eligible for property and casualty insurance and are subject to change.  
 
Non-USAA eligible consumers may be referred to or apply for a mortgage with Military Family Home Loans (MFHL), an operating subsidiary of Wells Fargo Bank, Member FDIC, and a jointly owned limited liability company of USAA Federal Savings Bank, Member FDIC, and Wells Fargo Ventures. MFHL rates and fees may differ from USAA Bank fees and rates.  Equal Housing Lender.


What they're saying

Ratings & Reviews
33 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Average
  • Responsiveness
    Average
  • Customer Service
    Average

Review Breakdown

  • 5 Star
    (7)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (2)
  • 1 Star
    (24)

Horrible experience

0 stars? Or maybe they owe me sta*****.Was preapproved for 220k. When I was ready to make an offer on a house I needed to adjust mypreappoval to 235k. Credit was around 750 at this point. I left multiple messages with the loan officer. Got ahold of another agent and was directly forwarded to his voicemail again. I then found another lender and about to close in 2 weeks. I still have not heard back from USAA about any of my voicemails. Waste of a credit check. Couldn't imagine what would have happened if it went further.

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Terrible experience

As a long-standing USAA member of nearly 40 years with well over a million dollars in USAA accounts, we were treated horribly and disrespectfully by USAA mortgage services. It was the worst financial experience of our lives.

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Terrible experience

We have excellent credit and have financed several homes previously with USAA. Anna Gonzales did not respond to phone calls and emails for weeks. Demanded additional documentation 3 days before closing, then cancelled closing. Extremely disrespectful.

  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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