Veterans First Mortgage

Not quite as advertised

Preliminary information includes manufactured homes, but they really don't finance them. After online input, you get an immediate phone call from someone who can only verify info before connecting to a loan officer. Phone verification includes type of home, but still doesn't reveal they don't finance manufactured home. Then the loan officer gives you a great rate you can't have because they don't do VA on manufactured homes.

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Appraisal means nothing

Very poor and unprofessional service, not sure how there are so many 5 star reviews, that is not what I experienced. We were quite far into the mortgage process, Veterans First had the appraisal done, the property appraised for the loan amount. Then almost 3 weeks later their underwriter denies the loan, stating" the comparable properties were not close enough". So even though the appraisal they had done passed with flying colors, it meant nothing. The response from the loan officer was "we can't affect the underwriter's decision". There should be no reason it should have taken 3 weeks to inform me. Now I have to begin the process all over again. Unless you have no other options I would strongly recommend using anyone else.

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Why are they confused?

I am not a veteran. I am not purchasing a house that qualifies for FHA. These people did not understand that. They continue to call and ask if I have found a HUD home yet. I have already found my condo. I want to purchase it, not a HUD home. Three to four calls a day from these people is a bit much.

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Huge disappointment

We were preapproved and signed a contract on a home in November. We provided our loan officer and processors with everything they asked, including documentation from a CPA for my self employed income. We esigned our paperwork, paid $475 for a VA appraisal, and were under the impression that we were approved and our closing date was scheduled for Monday, Dec 18. We continually called to check in with our loan officer to ask if anything else was needed before our close date. Since we thought everything was ready for close, we gave notice to our landlord and ordered a moving pod which is now almost fully loaded with our belongings.
But then on Friday afternoon, Dec 15th, I received a call from our loan officer stating that we couldn’t move forward because the documentation from the CPA was insufficient. This documentation was given to them on Nov 21st, it was sent before we signed paperwork and before we paid for the appraisal, but they waited until the Last business day before our closing date to tell us this!!! So now we are basically living out of a moving pod! But this company claims they are looking out for Veterans!

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beware of your tax exemption

Contacted iFreedom had previously been preapproved but house I wanted had second mortgage could not accept offer. Located house I wanted called ifreedom
gave info. New loan officer wants to include taxes and then refund. 100% veteran and tax exempt should not have to pay interest on taxes that are exempt. Was told that is iFreedom policy. Vets with 100% rating in Texas have been exempt since 2009 for all taxes. Told them I would not allow are pay taxes especially interest on an exemption that I am allowed. They would not consider no other option except including the Taxes. Look elsewhere for lending on your home. They are not honoring vet benefits and certainly did not offer best interest rate. They are in business but not there to help the vet. Thanks

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No Care for the little guy

The ultimate worse customer service I have ever dealt with. At every level, they would never return my phone calls, I had to call them to receive any updates. No care for people looking at houses below a $100, or in a rural area. The realtor they provided to assist me, flat out said, "well your not looking in a area that I deal with so I am not gonna help you". I was looking at a cheap home to start with for my family and the entire process with this company was nightmare everyday. The staff doesn't talk to eachother about issues they are working on with customers so everything had to be explained or reprocessed double because they didn't talk to eachother and everything was a last minute addition that had to fixed right then and there, because no one thought of it before. No real care for Veterans, its all about the dollar, and nothing more with these people. Would not recommend this bank to anyone.

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Never Again, Lending Tree

After using Lending Tree about nine years ago, I decided to solicit for lenders on our coming home purchase. I am shocked by what transpired, including with this lender subject of this review. Instead of thoughtful responses, we were instead flooded by telephone calls and e-mails from lenders, including iFreedomDirect. I decided to leave this review because if anything my experience with iFreedomDirect sums up the quality of all the contacts I had as a result of my request. It's actually humorous.

iFreedomDirect is one that decided to call me several times within a few hours of our initial request. One of those calls went to voice mail. The employee started the message by indicating the message was for "Rebecca". Sorry iFreedomDirect, no "Rebecca" living here, let alone one that submitted a Lending Tree request. Frankly, if you can't figure out who you are calling, there's little need to trust my mortgage business with you.

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