NMLS# 10287

Zillow Home Loans

Lender Summary

“Zillow Home Loans, LLC is a rapidly growing national provider of online mortgage lending services, located in Overland Park, KS. We’re committed to delivering best-in-class service and local market expertise, with communication and transparency every step of the way.

 Zillow Home Loans was founded in 2000 as Mortgage Lenders of America, and was acquired in 2018 by Zillow Group, which houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. 

At Zillow Home Loans, we’re dedicated to using Zillow's home-buying expertise and cutting-edge technology to offer home buyers a seamless and streamlined mortgage process.”

What they're saying

Ratings & Reviews
944 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great Experience

We refinanced our home and Jake helped us with choosing the best option and also has answered all our questions that we had during the process. The whole process was very smooth and we were able close on time as expected.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Completely Failed Us During Original Week of Closing

The night before moving in and closing at our new home purchase across the country we were notified that we needed to pay for expensive repairs before the underwriter would approve. The appraiser didn’t require these repairs to be made by the seller prior to closing, so it didn’t make sense for it to become the responsibility of the buyer before being allowed to close. Also, the lender/underwriter had the completed appraisal in hand for over a week before closing, so it was extremely unfair to be notified of this change in closing the night before driving across the country to move into a new house. So not only was the request extremely unusual, but it was also at the last minute.
Once the lender decided to do this, all of the key stakeholders (realtors, buyer, and seller) were reasonably upset with the last minute delay by the lender. The lender did not seem to understand why we were upset and did not have a sense of urgency about the situation. Our processor with the lending company seemed to take it personally that we were upset about the situation, and her communication from that point forward was rude, combative, and unprofessional.
I 100% do not recommend Zillow Home Loans.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

It varied from fantastic to disappointing at times.

I chose Zillow because of the time they could close the loan. And they did, in 3 weeks, which was fantastic. I had to provide some additional documents but they were prompt and attentive in letting me know what they needed and we got the job done. But at the end of the process we ran into a problem that was not handled to my satisfaction. I expected more professionlism and more proactive problem solving skills. In my opinion, as a customer I should never get a call from a vendor saying there is a problem, and the manager not be prepared to offer a solution. I had to make suggestions about what they should do, which they did but time was lost. I should never get a call saying "we made a decision on your behalf" without contacting me and giving me the options and allowing me to choose. As a customer I don't appreciate that. In the end, it was resolved. But it also could have been avoided.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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