Freedom Financial Asset Management, LLC

Lender Summary

Freedom Plus is a leading online lender that helps people borrow fixed rate personal loans from $10,000 to $50,000 to meet a variety of their needs, including consolidating credit card and other debt, home improvements, major purchases and more. We offer competitive rates and loan terms of 24, 36, 48, and 60 months. There are no undisclosed fees or prepayment penalties. 

The Freedom Plus application process is easy and our loan consultants are available on the phone to help find a great loan for you. Approval decisions are provided in as little as 24 hours on completed application packages. Our customer focus has earned us an “A+” rating with the Better Business Bureau.

What they're saying

Ratings & Reviews
3310 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Avoid Freedom

Freedom Plus offers outstanding customer service. From loan inception through the loan's life, Freedom Plus will be there to work it you.
For as good as the customer service is, their lending practices are suspect. Borrower Beware! No longer wanting to pay the high interest rate, I decided to payoff the loan in a shorter amount of time. The first time I went to make a large payment, I realzed the online payment portal was not letting me make a same day payment (at 8 am) nor a next day payment. Therefore, I contacted customer service. They advised me that the earliest a oayment could be made from the day in question was two days later. What!? So, if you borrow from them, recognize that you will pay more interest than intended if you want to pay your loan off early or make additional payments. Freedom Plus, SHAME!

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

It was the worst experience I have ever had: frequent mistakes and staff is out right rude

The process to get the loan was extensive but not unexpected. Mistakes were made with the agreed due date that caused the loan to be a few days late every month for a year. They could not change the due date for whatever reasons and they harassed me via multiple phone calls and email messages although the payments were not delinquent. I paid off the loan and they said they made a mistake and canceled the payoff payment, but from my bank record, the payment was pending. Then, they wanted me to schedule another payoff payment to correct the problem. On top of that, the customer service was condescending on the phone calls. They would call you by your first name without salutation and use phrases like "you claim" "I don't trust what you are saying" and "whatever". When they called, they would disguise their phone number with a familiar area code.

We never intended to disappoint you. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing FreedomPlus the opportunity to serve your financial needs.
  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Good experience, convincing sales rep, but watch out for very high origination fee

A good experince, but I feel a little bit taken advantage of because of the really high loan origination fee that they quickly mentioned and then moved passed. They skipped over the bad and were selling me as them being the bessed. Seemed to embellish a bit. I would recommend finding a loan with no origination fee.

We never intended to disappoint you. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing FreedomPlus the opportunity to serve your financial needs.
  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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Freedom Financial Asset Management, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Freedom Financial Asset Management, LLC

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