LendingPoint is on a mission to provide better financial solutions to more people. We offer loans up to $36,500 with as soon as the next business day deposit without prepayment penalty. Decisions take seconds and we provide multiple payment options to fit your budget. We look for reasons to say “yes” because we want to see you win. We’re changing the way our customers pay-off their debt, pay for home improvement projects, finance medical treatments, and pay for unexpected expenses. We’ve loaned more than $3 billion throughout the U.S. In 2018, LendingPoint was named one of the nation’s best consumer loan companies by U.S. News & World Report.
Horrible start good ending
I applied on 12/28 and received email shortly after asking for income verification. I was unable to upload as email asked as when I logged in, where the upload button took me, all it said was "we've got it from here" so I sent to inf*@************.com then to doc******@***********.com. I then received an email that someone would contact me in 24 hours. Nothing, sent emails again on 12/29 and 12/30 with email reply that someone would contact me. Nothing. I finally called today and Ashley was great and let me send to her directly and all taken care of. I can't believe no one reached out to me in over a week.
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Overall, took time
The process was easy and contact was fast and efficient. However it took longer than I wanted and still have not received money. Was a hiccup in the underwriting process from the underwriter inputting my income wrong. Once that was solved I got approved almost immediately. Was hoping to get money in 1-2 days as originally planned and it’s been 5 days and still not in account. Hopefully soon.
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Customer experience could be alot better.
Filled out app for a motorcycle loan got immediate call from a lending point agent. Took all my info and told me approved. Sent me contract "unsecured loan" high rate. only needed it shirt term so it was no problem. Tells me 48 hours. 4 days later I call they tell me still seeking approval will call me back. I had already put a deposit at dealer to hold it. Call the next weekday tuesday and they tell me not approved yet and cant verify my income last signed contract was not really contact. New agent was finally able to fix all of it with full amount needed and better terms. Was deposited today. Need to work on your new customer intake experience and communicate clearly with follow up. Last rep saved you a loan and a BBB complaint, need to give him a raise.
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The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
