LightStream

Lender Summary

LightStream is the nation’s premier online consumer lender, offering low-interest, fixed-rate loans to borrowers with good credit. Our loan amounts range from $5,000- $100,000, and we take pride in providing a refreshingly simple online process with zero fees. LightStream can help you quickly take control of your finances and fund practically anything - from debt consolidation to a home renovation.

What they're saying

Ratings & Reviews
151 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Amazing then bad customer service!

My husband and I initially applied for a $100,000 loan and it was a great experience. Application process was easy, the associates were pleasant that we spoke to and the money was funded within a few days. Since our initial experience was so easy, when we needed another loan for $35,000 we applied with Lightstream again. The application process was very easy, they actually had most of our information from the first loan already stored. The problem came when we were asked to call back to answer some questions. The associate asked why we were applying again and why we didn't just take out a HELOC since we had so much equity in our home. She said the rates would be better. Our credit scores are 820+ so rates would have been comparable with out all the fees the bank would have charged. I explained to her that the process was so simple the first time we didn't want to hassle with all the paperwork associated with a bank loan. Isn't that part of Lightstreams whole advertisment that it's so simple! Ultimately I thought she was very rude! She made me feel inferior that we were even asking for this loan.

First loan was amazing, second loan we will go elsewhere because of a very rude associate!

We appreciate you considering us for your additional financial needs. We have escalated your application to the attention of a manager and they will be reaching out to you directly. If you have any additional questions or concerns, please feel free to contact us.
  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Fantastic Experience!

LightStream was amazing to work with and I have already recommended them to friends and family. They make the process incredibly easy and their rates are great. Their lending is unsecured, so you do need to have a good credit score, good repay history, and verifiable income. LightStream's customer service was efficient and friendly and navigating their site was incredibly easy. The entire application process to funding and now repay is streamlined and simple. I read all the fine print and they truly offer a simple interest loan with no prepayment penalties and their rates are very competitive. They made consolidating my credit card debt painless and I have the peace of mind knowing that I will be able to pay off this loan in 3 years and my interest has been cut in half! I will be thinking of LightStream first the next time I need a loan.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Worse loan application experience

I applied for a personal loan. My original request was declined and I was offered a counter offer. The counter offer required that I provide additional documentation, which I did. After submitting the documentation, I received a denial stating that the information on my application could not be verified. I contacted customer service; which by the way their phone number is not even listed on the denial notice. Customer Service person informed me that my loan was denied because the salary I provided on my application and the amount on the pay stub did not exactly match. I do not remember my exact salary amount so I usually round it off. At the time I completed my application my pay stub was not available to me. Additionally, my credit score is 776 and I have an income which is over $60,000.

We apologize for your experience. Part of our review process may include requesting documents to verify the information listed on the application. If the information is not fully verified, we may not be able to move forward with a loan. If you have any additional questions or concerns, please feel free to contact us directly.
  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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