LightStream

Waste Of Precious Time

This company showed on Credit Karma, that I had an outstanding chance for approval. I went through the process thinking I had a good chance to get approved because my credit score was 758, my income is secure and my credit history is great. They denied me with a whole list of reasons why. And not one of them was accurate! Don’t waste the hit to your credit score with this company. I went to Wells Fargo and was approved within 15 minutes! $15,000 For a unsecured home improvement loan with five years to pay. Take that LightStream!!!

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Stunned and disappointed

Applied for a loan for a pool. We had a couple of other loan approvals from competitors but LightStream had a one point lower rate. My credit score is 835, the wife’s is 785. We have solid long term federal jobs with income over $210k per year, own a home, no credit card or revolving debt other than two almost paid off cars. Our loan request was denied and there was no one to talk to…no phone number…only an email which I’m sure no one would actually read. I finally found a number and they said we had to talk to the parent company, Truest who had me on hold for over an hour only to tell me that I needed to call LightStream and ask for a supervisor. Uhhhh….no! I don’t have that kind of time to waste because of second rate service. Save your time and credit score. Go somewhere else for your loan. It makes no sense and we wasted a hard credit check. I will never ever attempt to use Truist or LightStream again. If we don’t qualify for a loan then who does. There is something wrong with their model and algorithms.

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763 Rating and Denied!

I have a 763 credit rating and an 8% debt/income ratio. I really didn't need their money but it was convenient at the time. I was "Pre-approved" and then turned down for very questionable reasons. My credit took a hit from the inquiry. Don't waste your time. There are much better companies out there.

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Just as always

As so many others have listed, don't waste your time with Lightstream. They bait you in with a low rate and switch you to a deny. Have a 749 score and end up a with a denial. Have $150k in equity in home so really don't need the the clowns from Lightstream but would've made my life a bit easier with their "pre-approved" loan. A colossal waste of time but a good place to get a hard inquiry to bring your score down so it will hurt your chances to get a real loan. They suck, period. zero stars

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Insulting.

With excellent credit score, getting loan for consolidation of previous two, with more than solid home equity and stable job... application was rejected. Now I have dent in score for two years, just for been stupid enough to not read reviews. Please, don't make my mistake. Don't bother.

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Lack of communication and poor customer service

They don't contact their customers to ask anything. No communication. They hard pull every time without consent. They don't compromise or aim to reach a mutual agreement.

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Very Dissappointing

I received an email from Lending Tree telling me how many thousands of dollars I could save if I refinanced a personal loan. I was pre-qualified through several companies but Light Stream/SunTrust has the best rate. I had a 736 score through Transunion and a 750 score through Equifax and was denied the loan. Now I have to deal with this unnecessary hard inquiry and decrease in my credit scores. It should be illegal for companies to falsely pre-qualify people for loans that they have no intention of honoring.

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