Marcus by Goldman Sachs®

Lender Summary

Between everyday expenses and unexpected costs, it’s easy to fall behind. Marcus by Goldman Sachs helps you end the cycle of high-interest credit card debt with a fixed rate, no-fee personal loan.

What they're saying

Ratings & Reviews
576 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Possible better service and directions

Unable to find my funds and when calling my bank they’d till haven’t received called customer service and they could locate either.

  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Very bad experience

I applied for the loan, I got approved and I received an email stating that I should have money in my bank account within 2 business days. I waited 5 days and no money was deposited into my bank account, and when I called in I have been told that they're still reviewing it even thought I signed the contract 5 days before. What frustrates me lot that no one called me or email me that they're still reviewing it .I had so many other loan options too but I was waiting for no reason for this one. Today is March 8. 2022, and they supposed to told me already me if my loan was finally approved or not, but no response at all. People please don't waist your time waiting for this loan, such a bad experience.

  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

In Limbo

Applied 9 days ago, and submitted personal documents that have yet to be verified. Was told they have an unusual volume of loan apps, 5X more than they’ve dealt with. Was given an apology as they are working on old loan cases 1st as their priority and their estimated wait period for new loans is 5-7 business days. I’m at 7 and I’m still in Limbo. But thank you for your patience. When this process ends, I will never give them my business again.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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Marcus by Goldman Sachs®

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Marcus by Goldman Sachs®

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