Marcus by Goldman Sachs®

Lender Summary

Between everyday expenses and unexpected costs, it’s easy to fall behind. Marcus by Goldman Sachs helps you end the cycle of high-interest credit card debt with a fixed rate, no-fee personal loan.

What they're saying

Ratings & Reviews
466 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Good experience with 1 complaint

I had a fairly good experience getting a debt consolidation loan from Marcus by Goldman Sachs. My only complaint is that they send the monthly bills to you thru "snail mail". The only way to get electronic billing is to sign up for autopay. It's like they're saying "you can't be environmentally friendly unless we have access to your checking account every month". Autopay only works if you have a healthy padding in your bank account or if you get paid on the same days every month. I don't have either one. I live paycheck to paycheck and get paid bi-weekly, so autopay isn't a good option. To me, putting that limitation on electronic billing is very shortsighted of them.

  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Happy at first, very disappointed in the end.

Fast approval, money into my account very quickly but that's where the speed stopped. When I requested a payoff letter for the loan it came snail mail and took over a week to receive the letter which was too late to get my HELOC approved in time. 3 more tries and they finally got it to me. After my loan was paid off, there was a credit left in the account, they sent a check, again by mail and it bounced. They sent another check and a check to cover the bank returned check fee. I would have given a better review if they could send the payoff letter electronically like other lenders.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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Marcus by Goldman Sachs®

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Marcus by Goldman Sachs®

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