Marcus by Goldman Sachs®

Lender Summary

Between everyday expenses and unexpected costs, it’s easy to fall behind. Marcus by Goldman Sachs helps you end the cycle of high-interest credit card debt with a fixed rate, no-fee personal loan.

What they're saying

Ratings & Reviews
611 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Poor customer service

It has been 14 days since my loan was approved and still have not received all of the funds. I called after the 4 day waiting period as directed to only be put on hold for 20-30 minutes each time I called. I have yet to get anyone to provide me a timeline. Each time I call I get the same answer of call back in 4 days. This process is unacceptable.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Easy to get the loan!

It was easy to get thevloan BUT it is expensive!! I would only get money from this company if I really needed it!!!

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

People nice website sucks

Spoke with very nice people. Was able to login once and then after that and changing my password multiple times as directed locked out of website. I called help number and they sent ticket to IT to help me since I'm still locked out and no one has called.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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Marcus by Goldman Sachs®

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Marcus by Goldman Sachs®

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