NMLS# 397340

OneMain Financial, Inc.

Lender Summary

OneMain Financial provides personalized loan solutions and one-on-one, local service at neighborhood branches nationwide. Use a OneMain Financial personal loan for bill consolidation, home improvements, unexpected expenses and more. Count on OneMain Financial for a straightforward personal loan application, fixed rates, clear terms, flexible payment options and money as soon as the same day if you are approved by noon.**Springleaf Financial is now OneMain Financial.

What they're saying

Ratings & Reviews
5492 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

It was a horrible experience

The enrore process took over 3 weeks. I had to remind them about my application process. I had to call them and be on the line for over 50min just to get connected to the agent.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Lack of Custumer care

The process was ok until it was time to make the loan tra*****.the “check bounced”and they didn’t even had the audacity to notify me waited for a few day and I call just for them to say I’m going to put in the mai*.after asking my if I can pick it up.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

It was the most unorganized experience I have ever participated in

From the first point of contact, it was confusing, and there was never a specific person, office or location that could help me, or figure out my situation. I probably talked to over 50 employees, and not one person could point me in the direction of helping me, or even giving me any information. I would never use this company again, and actually on several occasions questioned the validity of this company to several of the employees, to only get the same response every time, I'm not sure what's going on with your situation. It took over a month to do something that they said would take 1 day, and nobody ever got back to me, including the people that I went in and spoke with. I was constantly put on hold, forwarded to the next wrong person, and all to no avail. I would never recommend this company to anyone, and tried to just get out of a loan that I wasn't even sure that I had gotten yet. There was never any contracts I was able to view within the portal, which of course all the employees continued to say was not normal. I was up for the 1st payment on the supposed loan I had, and hadn't even received a loan. Literally nobody could help me. Terrible customer service, unorganized, and absolutely no accountability or communication skills. If I could give zero stars, I would.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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OneMain Financial, Inc.

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

OneMain Financial, Inc.

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