NMLS# 397340

OneMain Financial, Inc.

Lender Summary

OneMain Financial provides personalized loan solutions and one-on-one, local service at neighborhood branches nationwide. Use a OneMain Financial personal loan for bill consolidation, home improvements, unexpected expenses and more. Count on OneMain Financial for a straightforward personal loan application, fixed rates, clear terms, flexible payment options and money as soon as the same day if you are approved by noon.**Springleaf Financial is now OneMain Financial.

What they're saying

Ratings & Reviews
5492 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Wrong bank routing no. messed things up

Everything was going pretty smoothly. Loan was approved and the closing was done online. I had asked for a direct deposit of the loan amount to my bank account and was told it would go in the next day. Unfortunately, they sent it to one of the many routing nos. that my bank uses, but they picked the wrong one. So, I had to wait until the money came back to OneMain before I could get my money and they couldn't deposit it directly but had to send me a check and my daughter had to take it to the bank and deposit it for me.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Staff Issues

I have used One Main several times and had generally good experiences. The staff person who handled this loan must have been new because she had lots of problems getting things done for us. She had a wrong address on the forms and they all had to be reprinted and resigned. She was not knowledgeable about certain aspects of the transaction. I know that all employees aren't perfect and we survived this encounter but it could have been better.

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

I took the loan but not the one I thought I was getting

I got four offers in an email. Once I went to the process of applying I didn’t get to see any of the ones that I initially was emailed about. I felt like it was classic predatory lending and bait and switch. I feel the gentlemen I spoke to over the phone and who did my application were genuine to say there was nothing they could do, the computer takes the decision making off their hands. I don’t blame-them but with a 650 credit score you’ve got to do better than 23 and 25% interest rates..

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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OneMain Financial, Inc.

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

OneMain Financial, Inc.

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