Payoff

Lender Summary

Payoff works with lending partners to help you refinance your credit card balances by providing lower interest rates so you can pay off your balances faster.

What they're saying

Ratings & Reviews
126 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Lack of customer service! I would not use!

These people could not review submitted documents in a timely manner. After submitting application, suppling immediately requested documents and a 4 day wait. Their response was we have to many requests from people for loans and it will be a week or more to review.
I stopped application if they can not review and supply you with an answer in a timely manner on an application, I can't imagine the customer service if there was a problem with your loan after accepting it!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Five Star

Steps to get a loan approval were easy to follow and once uploaded the time for the loan approval and direct deposit was faster than described!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

"QUICK/SEAMLESS/AWESOME"

The process was quick, efficient and stress free. I was overjoyed to be able to get rid of my credit card debt that was literally eating me alive in interest charges alone every month. I would easily recommend Payoff to a friend/colleague/family member and to anyone that will listen! Thank you so much for believing in me!!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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