4.5 of 5stars31 Reviews

RocketLoans

  • Recommended Lender
    Recommended 90%
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Lender Summary

Headquartered in Detroit, MI, RocketLoans was established to create the most simple, rocket fast personal loan process. Our goal is to create the most user-friendly lending platform in the world and have given it our best to create an experience that is best-of-breed in the personal loan industry and commit even more too continuously improving it.

What they're saying

Ratings & Reviews
31 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

  • 5 Star
    (25)
  • 4 Star
    (3)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (3)

I would work with them again.

I talked with more than one person, and every one of them was totally professional and helpful and courteous. I received my approval within 10 mins. Yay!

  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

slow and disorganized

Missed dates. Repetitive unclear communication. Failure to call back. This is a very SLOW rocket! Ask me for documentation and then say it’s acceptable but then without communication to me say that it’s not.

Hi James, Thank you for reaching out and sharing your recent experience. At Rocket Loans, we are obsessed with finding a better way to serve our clients. Please message us back with your name and email address you used to apply with us so we can look into your situation. Best, Rocket Loans Team
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Worse experience ever

Rocket loans raised the interest rate within a 2 week review period and the difference in interest was not clearly defined, Aisha apparently is the only person in the whole organization that could have made a decision once the funds were returned in its entirety but she opted not to. Now I'm stuck with a one time origination fee that all of the sudden accrues interest. Be very careful on how the interest rate increases from original application to the point of closing.

Hi Jessica, Our process is clear, simple, and transparent. We present all information including rates prior to anyone agreeing to accept the loan. We also tell you that your offers may change if you come back at a later time if your credit profile changes. We have contacted you several times to discuss your concerns. Best, Rocket Loans Team
  • Closed with Lender:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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