Upgrade is an online lending platform that combines personal loans with free credit monitoring, helping you secure more affordable credit now and in the future. We offer affordable personal loans of up to $35,000 with low fixed rates that will never change. With Upgrade you get fast funding – we’ll send the money to your bank account within a day of getting approved. You can use your Upgrade loan to pay off high interest credit cards, make a large purchase, finish that home improvement project, or almost anything! With automatic payments and a customizable due date, managing your account is easy and you’ll be able to circle the date on your calendar when you’ll be debt free.
When I was going through bereavement of 3 family members at separate times, during the course of a 7 month window, I reach out to Upgrade for assistance on spreading out the bill payments or even diverting even one payment. The response I received was since it was already set in, they would not change any payment plans or divert even a payment. To add salt to the already really raw wound, even after telling them that I having financial hardship as well as bereavement they still even stated "We are willing to loan you more money". I'm sorry, at what point did I say I needed to borrow MORE money. I was willing to work with them, but clearly they only care about money and not people. Therefore, even in the future, as this loan was paid off by other means, if I ever have the need to borrow money and even if they have the best rate there, I will be hard pressed to even consider them. If they do not care about people, why would I want to deal with that type of company?
Jessica from Dayton, OH
Reviewed in February 2020
LendingTree Customer:
Yes
Closed with Lender:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Unhappy experience
The process was easy. However, I did not fully read the disclosure statement and so did not realize that a significant fee would be taken off the top of my loan. I was blindsided and upset by this. It was not mentioned at any other time during the process for the loan. In the future, I believe it needs to be mentioned outside of the disclosure statement.
Patricia from Hollywood, FL
Reviewed in February 2020
Closed with Lender:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
SHOCKED!!
I researched this company for over 2 weeks, met all the requirements and was still denied this morning. They require a minimum credit score of 600 and mine is around 695 and was still denied. DON'T waste your time. I had a bankruptcy a year ago but it is discharged. No credit cards, no car payments and my score is decent but still denied. I am still in disbelief even as I write this and I was only asking for 5K !!!
Toni from San Diego, CA
Reviewed in February 2020
LendingTree Customer:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Recommended
It was a good experience.
On average it was a positive experience with only minor glitches. Funds arrived promptly. My one telephone conversation with your rep was helpful.
John from Topsham, ME
Reviewed in January 2020
Closed with Lender:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Great Start, Horrible Ending!
To be clear, getting the loan was fast, easy and hassle free - the problems started after that. While the application and set-up are all online, the online system is lacking - ESPECIALLY if you are attempting to pay more than the minimum or pay off the loan in question. With that said, if you skip to the bottom of this review, I have other companies I have used in the past and evaluated for additional options. The first frustration happened when I wanted to send an additional payment - most other companies permit you to post additional payments in between billing cycles, Upgrade does not. The website does appear to allow you, but in all actuality, it does not. The final straw was when I paid off the account, it asks you to input a routing and account number, which I did and confirmed it (their customer service staff acknowledged the additional account), but then they drafted it from the previously used account number. For some, this would not be an issue, for me, it was and it resulted in me being overdrawn in an account, having to take a half of day off a work and get a cashiers check to the other bank and negotiate on overdraft fees. Why I feel this is not my responsibility - I specifically identified and confirmed the routing and account number the funds were to be drafted from. Their customer service staff was polite, but relatively clueless and were offended by my anger and frustration. With that said, I am confused how a customer should respond when your initial pleas for assistance is met with, "there is nothing I can do" and when urgently trying to find a resolution they want to discuss why they made the mistake. Basically, my feeling is that this company makes it more difficult to make additional payments to principal and when there are errors, they are great at apologizing, but not at resolving any of the problems. To be clear, the staff are polite, but clueless on their system - as with two representatives I got "suggestions" that weren't even possible on the website I was using. If you are looking for a personal loan and you want flexibility, I would look to other companies - like SoFi, Discover, Wells Fargo, etc - good news, if you have an account with CreditKarma (which I believe is free to sign up for - to check/monitor credit) you can even get pre-qualified for multiple companies factoring in your credit score.
Sarah from Henderson, NV
Reviewed in January 2020
Closed with Lender:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Terrible
Put money in my account before I accepted terms then couldn't figure out where funds came from and neither could my bank
Greg from Wall, SD
Reviewed in December 2019
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Will not help a returning customer
I had a loan through Upgrade and paid it off in full and later on applied for another loan and they declined my application. They don’t appreciate good customers.
Jayne from Elizabethtown, KY
Reviewed in March 2019
Closed with Lender:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Don't waste your time
They need to get their employees on the same page. One woman told me rental income would be considered. I sent all the documents to prove my income. When I called to check the status, the man who took my call said I didn't make enough. When I asked why, he could only count 1 months rent on one house ($1,300) and not the yearly amount of $38,000 for 4 houses. Big difference. If the first woman would have told me that, I wouldn't have even bothered going any further. Waste of time especially when they said I was pre-qualified. Now I have a fresh inquiry ding on my credit.
Kimberly from Ashville, OH
Reviewed in November 2018
LendingTree Customer:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Waste of Time
May be good with simple small loans, but these guys are a total fail if you have multiple incomes backing your loan. Lack of effective communication or understanding of anything beyond a simple single income source became problematic in the loan process. I was asked for the same documents 2 or 3 times, over a course of 3 weeks, then realized they had them. Finally just cancelled... frustrating waste of time AND a hit to my credit report. Pretty bad...
Daniel from Newburgh, NY
Reviewed in July 2018
LendingTree Customer:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Do not pay early
Getting the loan was the easy part. After I got the loan I was told I can make advance payments. Was told as long as I made a payment for the full amount it would be applied to the next due payment. At one point I thought I was 3 payments ahead of schedule, but when the time came they refused to apply my payments to what was due. They applied it as additional principle payment. I was not 3 ahead, I was actually past due before this issue was brought to my attention. After numerous phone calls I had to take out a loan to pay my loan even though I thought I was 3 payments ahead.
Hi Joel, we’re sorry to hear there was miscommunication regarding your payments. Payments are fixed and are made on a monthly basis. Additional payments are also accepted and could lower the total finance charge disclosed in your Truth-Lending Disclosure. We appreciate you taking the time to provide feedback. If you have any additional concerns, please reach out to our Account Servicing team directly.
Joel from Waterford, MI
Reviewed in June 2018
LendingTree Customer:
Yes
Loan Type:
Personal Loan
Review Type:
Lender Review
Do you want to flag this review?
×
Thank you for sharing your experience
Here are a few tips for writing a top-notch review for a company in our marketplace:
Do
Don't
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Upgrade, Inc.
Let's answer a few short questions and see what offers Upgrade, Inc. and other lenders may have for you.
