Upgrade, Inc.

Appreciate the money, needed it

The process was slow and felt like a root canal. The website is vague and information is "under review" for days at a time. This hurt my credit while waiting.

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Slow hard to follow

Over 25 days approval process. They asked for tax documents with no details on what to request for their required purpose. Funding distribution after approval was slow also. It been Two weeks and the agreed loan payoff has not been completed by the company.

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It was a great experience!

The entire process was quick and easy. I felt comfortable and would recommend them to anyone in need.

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An agent dropped the ball

It took 2 weeks and me calling 4 times to move the process along. I was told the agent assigned to me had not done their job. I was told it should not have taken that long. If I had been a passive customer, 3 weeks later I still would be waiting. It shouldn't take the customer calling so many times to get the job done. I was not impressed. Also, the online process was wieldy and not user friendly. I received my loa*************.but probably would not recommend.

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Low fair

The fee wasn’t explicit until after I was approved. Rate could be better for an 800 FICO. Process was quick.

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It took 3 weeks, lost the house, I told them how important it was to get done asap!

The review department lacks some interest, they continuously asked for the same documents for a week and a half, never 1 time did they explain what was wrong with the documents I was uploading and emailing to them every day. The exact same documents. They just kept asking for them to be uploaded. It would have made my loan go much faster. I emailed and asked several times what was wrong with the documents so I could speed up the process that time was a serious issue on this loan. But no one ever told me anything other than they were sorry I was unhappy with their service. The problem is I have lost the house I was trying to buy it was a foreclosure and by the time they got it out of review and approved it took 2 weeks. On the day they wired the money and I could prove I had the funds my time had run out, the house went to the next bidder. Now I have a loan I don't need. I have to move and have no house to move into. This could have simply been taken care of if they had just answered 1 email with how to fix the issue they had with the uploaded documents, I still do not know what the problem was no one ever said anything and I kept resending them I could see them and read everything on them. So what do I do now? I really think when somebody tells you they chose a personal loan to get this done faster then you might want to help them get it done. This loan took almost as long as a mortgage loan and I should know my fiance does them for a living. Had I know this was a problem I would have let her do the loan, I would have a house instead of a lump of money!

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It was a fair experience.

Application process was quick and easy. Getting my money after approval, was different. There was a mistake in my routing number. This took 4 business days to show as rejected (7 total with holiday and weekend). After correction, it took another 2 days to get the money in my account, for a total of 9 days. In my opinion, an electronic transaction from one financial institution to another, shouldn't take almost 10 days.

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