Upgrade, Inc.

It was a leaning experience for me

The experience was a learning experience for me. The process was explained very good but to get it all done was a little bit hard to complete for me as had to re-due everything man times and the fact that every time I had to talk to someone it was always someone different and had to explain what I had done and why did I need to re-due it again. This took a lot of time and days to get everything done for the approval. But I did get it finished fin****.If I had to do it again I do not know if I would go through it again as had to resend by fax which ended up being expensive as I had to go and get it sent and pay for it. I had to resend this info several tim****.But I am happy it finally got approved and have my funds and using this as int*****.If someone would ask me about getting a loan from you I would recommend you but tell them they need to be able to have a lot more cell phone experience than me and could get it done faster and a lot easier.

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Could have been better

Compared to other loan companies I have dealt with, the process and communication could stand significant improvement.

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It was a over all a good experience

The process was easy, but kind of slow. The people were nice though. Every one that I came in contact with spoke well. It took about two to three weeks to get a decision made though.

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Good experience along with the knowledge experienced.

The process was confusing due in part to not having applied for this type of loan prior. Having to talk to various individuals, it was necessary to give the same info. To each one,
The same individual would always ask for the last four digits of my SSN.

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Long Approval Process

I’ve worked with a few Leaders and Upgrade was by far one of the longest processes that I’ve ever had to experience. I had to follow up with phone calls and was really unclear how far along in the application process I was. I had to keep submitting documents and would have to wait 24 hrs for a response. The end result was okay, they just need to streamline the process and ask for everything they require upfront.

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Was decent experience.

The process took over 2 weeks to finally go through. Then I started getting algorithms popping up on FB and IG showing me special deals with APR’s lower than I was approved for with a A credit score. When I asked I got the run around. So it is what it is I guess.

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Good Rates. Slow Approval. Okay support

They had the best rate around but had a small fee. Overall this was my cheapest option.
Unfortunately, I did not have a good experience with the loan approval process.
They are slow and you have to call in if you want your application to move forward. Don't expect your money quickly like they advertised unless you call in every day to check on the status. Once approved funding came in 2 business days but it took a full week and several pone calls to get someone to look at my app.

Long story but here's what happened to me:
After submitting your application they ask you to submit a few documents and items online. The website has no clear indication as to whether or not they've received the documents or if they are processing them and they do not send you a confirmation email.
I had no clue whether I was done or not or whether they would be reaching out to me.
I waited several days with no change in the website interface or emails from them so I called support. On the support line you talk to the first person who picks up the phone who asks you for all your information (SS, address, phone, birthday, etc.) they direct you to someone else who, after waiting on hold for 10 or more minutes of being on hold, asks you for the exact same information. This is very annoying as I had to call in several times.
The only way I could get my loan review process moving was to call in. The first time I called, they looked and found there was an issue with one of the documents I submitted. I re-submitted, heard nothing for several days, and called back again only to find out there was some other issue. Between calls it's as if they did nothing with my loan app.
I basically had to call in if I wanted my app to move forward. Eventually it was approved and the money came through in 2 business days, which was good.

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